Office Coordinator – Oncology
Exeter Hospital
- Exeter, NH
- Permanent
- Full-time
- High school graduate or equivalent
- 1–3 years experience
- Register patients; ID patients and queue into system. Have patients sign consents and ABNs as needed. Scan insurance cards; labs and orders; as needed.
- Actively schedule all patients for appointments requested by providers. These include but are not limited to; labs; diagnostic; chemotherapy; infusion; provider follow-up; teaching; outside referrals and hospital admissions. Make reminder calls to patients prior to an appointment.
- Intake of all new consult referrals; collects appropriate clinical and billing data. Prepares new charts; ensures records are complete prior to visit; mails out packets accordingly.
- Accurately maintains provider schedules to ensure clinic resources are maximized and patient's needs are met. Updates and coordinates provider schedules as needed for meetings; time off; etc. and communicates changes as needed to appropriate individuals.
- Accurately obtains necessary prior authorizations from an insurance company prior to booking diagnostic testing. Understands contractual pre-certification requirements to ensure billing requirements are met prior to services. Maintains a tickler file for future tasks/appointments.
- Assists with medical records requests from customers. Handles patient/staff requests throughout the day appropriately. Prints all necessary reports and distributes daily.
- Provides coverage for other administrative staff as necessary. Assist with patient flow and coordinate care with medical assistants and triage nurses, as needed.
- Processes death notifications appropriately.
- Uses and maintains routine office equipment; computers; voicemail; multi-line phones; intercoms; printers; scanners and other similar equipment, as well as software.