About PhorestPhorest is a leading global provider of innovative, cloud-based salon and medspa management solutions that help clients manage bookings, marketing, POS, and customer relationships. Trusted by thousands of businesses globally, Phorest is dedicated to providing tools that support the success and growth of our clients.We have gone from strength to strength in North America over the last few years and are quickly becoming the market leader in the premium space.The OpportunityWe’re looking for a General Manager to lead our North America commercial operations. You will be responsible for driving strategic growth, operational excellence, and continuing to grow and develop our exceptional team while keeping our culture strong. This role is critical to our long-term trajectory in the fastest-growing region of our business.This is not a GTM or commercial-only role - it requires a well-rounded operator with cross-functional understanding, business acumen, and a passion for cultivating high-performing teams. This role reports directly to our President for the North America region, and works closely with the COO and global executive team.The ImpactThis is a unique opportunity to lead our fastest-growing region as we continue to scale globally. As General Manager, you will lead a high energy, established but growing team in identifying and building the infrastructure needed for scale.This will be a hands-on leadership role in addition to leading strategic planning for the region. You will be an enabler of the continued performance and growth of the region and your leadership will directly impact our customers, our people and the health of the North America business. You’ll collaborate closely with a talented and passionate team both in North America and globally and continue to foster a culture rooted in our values of Can-do attitude, Growth Mindset and Seirbhis go hIontach (excellent customer care, with a nod to our roots in Ireland). You’ll own the regional P&L and be a key driver of strategic, operational, and financial outcomes across the region.What You'll DoRegional Performance & OperationsPartner with the President of North America, to lead and manage the region ensuring delivery of targets and planDirectly manage the Customer Operations group for North America enabling scale and efficiency for continued growthBring deep operational experience and knowledge to help the region to continue to build and enhance our approach to customer operationsCreate a high performing organisation including setting clear expectations for each functional area, ensuring accountability and coaching and developing our people in line with our value, Growth MindsetFoster alignment, collaboration and efficiency across all teams within NA and with international teams and functionsYou will be empowered to make key operational decisions across teams, budgets, and priorities to drive performance and ensure the region meets its goals efficiently and effectively.LeadershipRole model what great leadership looks like in a high growth, culture oriented environmentInspire, coach and develop the team and leadersDemonstrate high quality, strategic and values aligned decision makingPrioritise and align the teams priorities to what is most importantGreat communication skills with the ability to connect in a range of environments and audiencesCultivate strong connections between local and global teamsExpansion & Strategic PlanningWork closely with the Chief of Staff to translate strategic growth plans into operational roadmaps with clear owners, timelines, and success metrics to ensure plans are executed with discipline and consistency.In collaboration with the President and other members of the leadership teams, develop and execute growth strategies across new markets, services, and products which may include assessing potential acquisitionsLead market assessments and create actionable expansion roadmapsEnsure resourcing is aligned with business objectivesAs a key leader owning the North America P&L, stay close to the performance of the region and partner proactively and positively with Finance, People and other teams to ensure delivery to planContinuous ImprovementIdentify bottlenecks, introduce best practices, and scale processesRun operational reviews and implement improvements to enhance customer outcomesCulture & Talent DevelopmentCultivate a high-performance culture of accountability, collaboration, and continuous learningSupport the development of leaders within the team, providing coaching and mentorship to ensure professional growth and leadership capabilityDrive talent retention strategies and ensure that Phorest continues to attract, develop, and retain top talent in the regionReporting & Stakeholder EngagementProvide transparent, data-driven updates to the President and other execsServe as the internal voice of North American operations to global leadershipRepresent the region in global leadership forums and cross-functional planning sessionsAct as the integrator between strategy and execution – aligning teams around shared priorities and ensuring seamless cross-functional coordination to deliver results.Who You Are8–10+ years in senior leadership roles in SaaS, tech, or service-focused organizations operating at a global scaleYou’ve likely worn many hats - whether in ops, finance, product, or enablement - and bring a systems thinker’s mindset to solving complex growth challengesStrong operational and financial acumen – skilled in planning, resource optimization, market expansion, and measuring performance against KPIsExcellent communicator and motivator, with demonstrated success building and leading high-performing, cross-functional teams – hiring thoughtfully, developing talent, and coaching others to do the best work of their careersEntrepreneurial, proactive and strategic in your approach – you know what will really make the differenceYou have vision and the ability to see ahead, as well as paint that for others. You have a talent for seeing around corners and anticipating what’s ahead before it becomes a challengeYou keep the customer at the heart of decisions and are motivated by delivering meaningful outcomes that solve real-world problemsHigh integrity, low ego, and a builder’s mindset – you're hands-on, humble, and driven to make things betterBenefits🧘Phorest currently offers a range of fully employer-paid benefits including Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks.💰Employees also have access to optional extras, such as a 401(k) and a range of upgraded insurance options.🤓Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning.😎We like to have fun, build camaraderie through regular social events.👯Phorest also encourages Employee Resource Groups, you will have the opportunity to join or champion a club, society, or group.Hiring LocationThis is a remote position with travel. We are accepting applications from candidates in the following locations for this exciting opportunity:
Connecticut, Florida, Maryland, Massachusetts, New Jersey, New York, North Carolina, Ohio and Pennsylvania
Phorest is an equal opportunities employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.Phorest Salon Software is used by 155,000+ salon professionals worldwide across over 11,000 businesses and counting. Known globally for having the best salon marketing tools, Phorest leads with innovation and touches every point of the salon experience.Founded as a technology company, Phorest now represents so much more. Today, Phorest empowers the Beauty Industry to grow its businesses not just through innovation in technology but also through personal growth, mentoring and support.
