Night Audit Supervisor FT | Front Desk

Omni Hotels & Resorts

  • Nashville, TN
  • Permanent
  • Full-time
  • 16 days ago
LocationNashville HotelThe Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city’s distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.The Omni Nashville Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.Job DescriptionOmni PGA Frisco Resort is seeking a guest focused, responsible and detail oriented Front Desk Night Audit Supervisor to join our team. Omni PGA Frisco Resort located in north Texas with 127,000 square feet of event space, 13 new food and beverage outlets, an extravagant spa and a full entertainment district. Featuring two championship 18-hole golf courses along with a third short course, we will provide incredible options for our guests and local community for dining, events, and entertainment.This team member will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.Responsibilities
  • To be experienced with various guest scenarios.
  • To be thoroughly acquainted with all check-in policies and procedures.
  • To be familiar with all technical equipment related to the Front Desk.
  • To be familiar with all hotel facilities and offerings.
  • To understand the influence and importance of all departments on the Front Desk.
  • Responsible for the training of new associates.
  • Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
  • Understand and be able to perform rooms control duties.
  • Broad knowledge of Alice, Synergy and Opera systems.
  • Familiar with all reservation special packages.
  • Understand all radio codes and emergency procedures.
Qualifications
  • Attain a high propensity for customer service.
  • Previous cash handling experience.
  • Previous Front Desk experience required.
  • Must be able to stand for prolonged periods of time and bend, reach and lift items at least 30 lbs.
May require working overnight shift. Must be flexible to all shifts, including holidays and weekends. * Computer Skills (Synergy, Opera, Alice, GoConcierge, Microsoft Office)
  • Must have excellent written and verbal communication skills.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: and the following link is theIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .

Omni Hotels & Resorts