Director, Infrastructure
American Credit Acceptance
- Meridian, ID
- Permanent
- Full-time
- We prioritize servant leadership and excellent customer service. We want you to lead by example
- Develop and implement cloud and Infrastructure roadmaps
- Lead production issue resolution across all major systems and platforms
- Lead an efficient and structured change management/deployment methodology
- Provide Tier 3 On-Call support to our E-OPS Team during off-duty hours on a rotating schedule.
- Provide cloud and infrastructure needs for our multiple product teams
- Monitor, manage, and report on new system implementations
- Collaborate closely with Information Security for system design and deployment adherence to regulatory requirements.
- Collaborate with other cross functional Innovation Product Teams for efficient design, implementation, and steady-state support of projects and initiatives
- Establish a culture of DevOps.
- Establish and monitor key performance indicators (KPIs) to measure infrastructure performance and identify areas for improvement.
- Evaluate, recommend, and implement new technologies to enhance infrastructure efficiency and performance
- Provide leadership to ensure the overall IT infrastructure strategy aligned with business objectives.
- Provide technical leadership and guidance to the infrastructure team, fostering a culture of collaboration and innovation.
- Proven experience (5+ years) in a senior leadership role overseeing IT infrastructure.
- Minimum 8+ years of hands-on technical knowledge and experience with the following:
- Multi-domain Windows enterprise environment
- Virtual servers in a VMWare environment
- Virtual desktops in a Citrix environment
- JIRA, Confluence, or similar ticket tracking and documentation system
- Solarwinds, NetFlow or similar network monitoring tools
- IT audit and compliance experience
- Bitbucket and Bamboo
- Core Microsoft technologies including but not limited to Windows Servers, Azure Active Directory, Office 365, MS SQL
- Core Network technologies like LAN/WAN/SDWAN, subnets, Palo Alto firewalls, VLAN’s, and VPN using Cisco switches and routers.
- AWS resources including but not limited to EC2, S3 Storage, Lambda, CloudFormation, RDS, in multi-account VPC structure
- Demonstrated ability to meet deadlines without compromising close attention to detail and accuracy
- Ability to work in a fast paced, deadline driven environment without sacrificing customer service, attention to detail and accuracy