Table Games Supervisor-In-Training

Caesars Entertainment

  • Council Bluffs, IA
  • Permanent
  • Full-time
  • 9 days ago
Job Category: CasinoJob Description:Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars'' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 12 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us.Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.JOB SUMMARY:Candidates will enter the program as a Supervisor in Training. Candidates will complete several phases designed to train them on all technical aspects of a Table Games Dealer and Supervisor. The expectation to be ready to perform the functions of a full floor Supervisor within 6 months.At any point during training program, Casino Operations Leadership team may recommend alternate courses of action based upon performance. Performance will be measured in technical proficiency, demonstrated leadership abilities and company policies and procedures. Must complete:
  • Demonstrate technical proficiency in dealing and supervising all table games
  • Learn game protection techniques
  • Demonstrated abilities in our Casino Management system (player database) as well rating table games players for loyalty program
  • Learn department policy and procedure as well as internal controls which govern the games
Candidates must successfully complete the program or may be separated from the program or re-assigned to another department.DIRECTLY SUPERVISES: Table Games DealersKEY JOB FUNCTIONS:Once the candidate successfully completes the Table Games Supervisor Training Program, they will transfer into a Table Games Supervisor position at either Harrah's or Horseshoe Casino in Council Bluffs, Iowa, determined by management. Placement upon successful completion of the program will be determined based on operational needs. The duties of a Table Games Supervisor may include, but are not limited to:
  • Monitor all table games in assigned area.
  • Verify and maintain all table games assets including chip count, equipment, cards, dice, etc.
  • Open and close table games in assigned area verifying count as well as table fills.
  • Inspect card decks prior to play.
  • Monitor and track wagers and cash/cash equivalents, as well as distribution of comps/credits
  • Investigate and resolve guest complaints or concerns in accordance with standard procedures.
  • Performance management of team members to include performance coaching, training and development, documentation, performance appraisals, etc.
  • Responsible for the overall integrity of daily operations. Role models regulatory, departmental and company policies and procedures.
  • Presents oneself as a credit to Caesars and encourages others to do the same.
  • Other duties as assigned.
EDUCATION and/or EXPERIENCE:The ideal candidate will possess the following qualities:
  • A bachelor's degree or previous supervisory/leadership experience
  • Experience working with the public in a direct customer contact position
QUALIFICATIONS:
  • Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English.
  • Excellent interpersonal skills and organizational ability.
  • Must be able to navigate within Microsoft Office.
  • Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
  • Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
WORK ENVIRONMENT: * Must be able to work in a fast paced environment.
  • Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
  • Must be flexible with schedule, including nights, weekends, and holidays as required.
About Us: Harrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment's expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company's Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Caesars Entertainment