IT Support Specialist
UnCruise Adventures
- Seattle, WA
- $70,000-80,000 per year
- Permanent
- Full-time
- Manage and triage the internal IT support ticketing system, ensuring timely resolution of requests and communicating progress regularly
- Provide first-level support for desktop, laptop, and mobile devices used by office staff and remote crew
- Assist with setup, configuration, and installation of new hardware and software across the organization
- Troubleshoot user access, printer issues, network connectivity, and operating system errors
- Maintain inventory of all IT assets and assist with hardware procurement and reconciliation
- Support the setup and maintenance of shipboard networks and onboard systems as needed
- Provide user support for business-critical applications such as Salesforce, Microsoft 365, Business Central.
- Participate in on-call rotation and provide after-hours support when needed
- Document common issues and resolution steps; contribute to an internal knowledge base
- Coordinate with external vendors and internal stakeholders for IT-related projects and support
- Support IT-led projects and system rollouts in a hands-on capacity
- Assist with technical installation and maintenance of office and vessel hardware
- Communicate proactively with your manager and stakeholders—especially when timelines shift or blockers arise
- Associate degree in IT or related field preferred; equivalent work experience accepted
- 2+ years of help desk or IT support experience, including remote user support
- Proficient in diagnosing and resolving issues with Windows-based desktops, laptops, and printers
- Hands-on experience with Microsoft Intune, Entra, Microsoft 365, and networked environments
- Familiarity with Salesforce, Business Central, Snipe-IT, ConnectWise, and Jira preferred
- Experience supporting and maintaining small- to mid-sized office and vessel networks; familiarity with Unifi ecosystem a plus
- Demonstrated ability to manage deadlines and keep others informed of progress or delays
- Strong written and verbal communication skills—especially in updating team members and leadership
- Excellent organizational and multitasking skills; ability to manage multiple support requests in a fast-paced environment
- Strong communication and customer service skills with a proactive, team-oriented approach
- Network+ certification or equivalent experience with networked systems is preferred
- Ability to work occasional weekends or travel to vessel sites as needed
- Self-directed and accountable—takes responsibility for deliverables and communicates when help is needed
- Proven ability to create, document, evaluate, and modify processes as necessary.
- Positive, collaborative mindset with a customer service orientation
- Motivated to seek opportunities to learn, share, and educate others.
- Typical office environment. Position may require bending, climbing, reaching, repetitive motion, and lifting.
- Occasional work on board vessels locally or potentially in remote locations. May require climbing a gangway or ladder and navigating a vessel under construction.
- Reliability, punctuality, and consistent follow-through are essential to success in this role
- Pay - $70-80K annually
- Cruise Benefits - Explore the world as our guests do: employees receive one complimentary cruise for two people every year, after each year of employment.
- Health and Wellness – Comprehensive medical, dental, vision, short-term and long-term disability, life insurance and flexible spending account options.
- 401k – Employees are eligible after 1 year of employment.
- Time off – Enjoy ten company-paid holidays annually. Earn paid vacation and sick time throughout the year, and qualify for more vacation days as you gain tenure.
- Give Back to the Community – Make a difference by volunteering for non-profit and community organizations that you choose using two company-paid VTO (volunteer time off) days each year.
- Eco-Commute – When you commute to work without the use of a single-occupancy motorized vehicle you will receive a daily stipend. You can carpool, walk, bike, take the bus, or kayak.
- Free Parking – Employees park for free at our Seattle office on days they commute by car.