Relationship Manager
mpowered by CU Interface
- Richfield, OH
- $65,000-75,000 per year
- Permanent
- Full-time
- Become an expert in the mpowered core data processing system
- Interact with programmers and network engineers to achieve client success
- Demonstrate exceptional customer service and communication over the phone, by email, and in-person and virtual consultation
- Demonstrate a strong sense of urgency and problem-solving skills
- Manage a portfolio of assigned credit union clients
- Process, manage, and track client issues and inquiries using a help desk ticketing system
- Perform other related duties as assigned
- Schedule: 8-hour shift, 9:00-6:00 pm M-F with Saturday morning rotation
- Work location: In-Person (WFH flexibility on Wednesdays)
- Travel: up to 6-weeks of travel annually for on-site client visits and conversions
- 100% of employee Medical, Dental, Eye and Life Insurance premiums
- 50% of family premiums (rates available during interview process)
- 401(k) plus 5% company match
- Paid federal holidays plus 3 weeks Paid Time Off (26 days)
- Ongoing education assistance (required)
- Tuition reimbursement
- Hybrid work schedule, Family-friendly flexibility
- Starting salary of $65,000 - $75,000 plus benefits
- Performance based bonus
- Free in-office snacks and beverages
- Proven experience (3-5 years) in client relationship management, preferably in a technology/software-driven environment.
- Strong proficiency in utilizing ticketing/help desk systems and familiarity with CRM software solutions
- Credit union and/or financial institution experience (preferred)
- Education: High school diploma (or equivalent)
- Computer Skills: Proficient in MS Word, Excel, Outlook
- Excellent organizational, written, and verbal communication skills