Sr. IT Desktop Support Specialist- Chantilly, VA, must have a TS/SCI with CI Poly security clearance, 100% on site
Raytheon Technologies
- Chantilly, VA
- $64,000-128,000 per year
- Permanent
- Full-time
Empowering a global business. Providing affordable solutions. Delivering competitive discriminators by unleashing deep expertise. These are just some of the many ways the Digital Technology team at Raytheon Technologies creates success for our customers. Joining our Program Execution team will allow you to collaborate with RMD organizations to enable business growth, speed, and agility through business innovation, technical proficiency, and operational excellence.Our Digital Technology (DT) organization ensures that Raytheon teammates across the globe are able to communicate, collaborate and innovate for customer success. We create leading-edge technology solutions to prevent security threats, secure the integrity of our systems and support IT infrastructures around the world.Job Summary:Raytheon is seeking a talented and experienced Sr. Information Technology (IT) Desktop Support Specialist to join our team in Chantilly, VA location. This candidate will collaborate with a diverse team to support exciting, critical programs with classified environment. Success in this role means you are able to develop, implement and maintain secure, cost-efficient environments across various classified programs.Responsibilities to Anticipate:
- Install, test, and repair telecommunication and information technology hardware, software, and circuits to include, Desktop hardware, workstations, printers, monitors, KVM's, telephones.
- Experience working with of VTC, VoIP, Voice Gateways, and CISCO Call Manager.
- Analyze, troubleshoot, and repair equipment, Update tickets in ticketing system.
- Assist problem management network engineers perform root cause analysis of chronic or persistent incidents and recommend / implement corrective solutions.
- Interact with users resolving problems
- Provide basic application training and maintain awareness of state-of-the-art office automation technology.
- interact with users resolving technical problems
- Typically requires bachelor’s degree and minimum of 2 years of prior relevant experience.
- Must have an active and transferable U.S. government issued TS/SCI with CI Poly security clearance prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
- Candidate must have a current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP) or Cisco Certified Network Associate (CCNA)-Security
- Experience with resolving desktop software and hardware incidents
- Experience with supporting end-users
- Experience with the installation and configuring of IT desktop equipment
- Excellence communication and customer-facing skills
- Strong oral, written and interpersonal skills.
- Ability to follow instructions and processes with minimal instruction.
- Excellent problem-solving skills
- Understanding of Service Now, NETS or other ticketing process
- CompTIA Security+
- Telephone/Video Support
- Networking
- Experience with Active directory
- Familiar with Windows office suite