
Telephonic Case Manager I
- Minneapolis, MN
- $62,306-93,123 per year
- Permanent
- Full-time
- Provides medical case management to individuals through coordination with the patient, the physician, other health care providers, the employer, and the referral source
- Provide assessment, planning, implementation, and evaluation of patient's progress
- Evaluate patient's treatment plan for appropriateness, medical necessity, and cost effectiveness
- Ability to utilize their medical and nursing knowledge to allow the case manager to discuss the current treatment plan with the physician and discuss alternate treatment plans
- Ability to make medical recommendations of available treatment plans to the payer
- Implement care such as negotiating and coordinating the delivery of durable medical equipment and nursing services
- Ability to make independent medical decisions and recommendations to all parties
- Devise cost-effective strategies for medical care
- Required to read extensively
- Required to prepare organized reports within a specified timeframe
- Required to use telephone extensively
- Minimum Productivity Standard is 95% per month
- Requires regular and consistent attendance
- Complies with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP)
- Additional duties as required
- Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment
- Ability to interface with claims staff, attorneys, physicians and their representatives, and advisors/clients and coworkers
- Excellent written and verbal communication skills
- Ability to meet designated deadlines
- Computer proficiency and technical aptitude with the ability to utilize MS Office including Excel spreadsheets
- Strong interpersonal, time management and organizational skills
- Ability to work both independently and within a team environment
- Bachelor’s degree required, BSN desirable
- Graduate of accredited school of nursing
- Current RN Licensure in state of operation
- 3 or more years’ of recent clinical experience, preferably in rehabilitation
- URAC recognized Case Management certification (ACM, CCM, CDMS, CMAC, CMC, CRC, CRRN, COHN, COHN-S, RN-BC) required to be obtained within 3 years of hire if no nationally recognized certification is present at time of hire
- Strong clinical background in orthopedics, neurology, or rehabilitation preferred
- Strong cost containment background, such as utilization review or managed care helpful
- Certification as a CIRS or CCM preferred