Contact Center Phone Banker (Remote with Onsite Training)
Regions Bank
- Nashville, TN
- Permanent
- Full-time
- Help enrich our customer’s lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers.
- Be the expert in a wide range of banking products and services. We use our banking expertise to help customers identify the next step to accomplish their financial goals. We believe in providing customers with advice, guidance, and education.
- Put the customer first. We value their relationship and show our commitment by implementing our core values into our everyday conversations. Our Bankers strive to provide solutions for immediate and long term needs on every contact.
- The foundation you need to start your career in banking - a skillset you can use to improve customer’s lives by helping them make better financial decisions.
- Comprehensive and ongoing training that provides you with opportunities to learn and grow.
- Ongoing feedback/coaching, mentoring and development from leaders that care.
- Benefits including dynamic healthcare plans, tuition reimbursement, paid time off and regular performance reviews with salary elevations.
- Our Core Values define our culture. Put People First, Focus on your Customer, Reach Higher, Do What is Right, and Enjoy Life. Our mission is to Make Life Better.
- We serve our communities. We encourage associates to invest in their communities by offering opportunities to volunteer, teach financial education, and give back with United Way.
- An industry leader in Associate Engagement and Customer Engagement. (Awards and Recognition by Gallup/JD Power)
- High school diploma or GED
- Applicants will be expected to pass any assessment associated with the position
- Onboarding includes three weeks’ instructor led and two weeks on-the-job training
- Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
- Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
- Must test on speedtest.net to confirm download speed or provide documentation from provider
- Satellite internet cannot be used. Wi-Fi and Wi-Fi extenders is not permitted when using Regions Equipment. Ethernet cable must be directly connected from the Internet Router to the Meraki device (provided by Regions).
- Ability to make recommendations to customers about different products/services
- Ability to multi-task
- Ability to work a flexible schedule which includes all hours of the contact center
- Computer skills with the ability to navigate various systems
- Effective time management skills
- Excellent communication skills (verbal and written)
- One (1) year customer service or production experience
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program