Tax Service Specialist
One Path Career Partners
- Rochester, NY
- Permanent
- Full-time
- Full time, contract
- M-F schedule
- Deliver quality customer service to clients via phone, e-mail, chat, etc.
- Responsibilities may include internal or external client support, completion of payments and filings, assisting clients with tax agency account registrations or related tasks, tax notice research through resolution, data entry, spreadsheet creation, and data verification.
- Timely follow up on outstanding items to ensure resolution of issue.
- Maintains prioritization and organization of assigned tasks with a significant focus daily, time-sensitive duties.
- May use systems such as HRIS, Oracle, MasterTax, Prism, Salesforce, BNA, ClientSpace, and Microsoft Office products; existing knowledge is helpful but not required.
- High School Diploma or equivalent required
- 2 years of working experience required
- Payroll or tax experience preferred
- Attention to detail
- Strong written and verbal communication skills
- Customer service and interpersonal skills
- Computer literacy required
- Problem solving and research skills
- Ability to multitask
- Self-Motivated
- US citizen or permanent resident status
- Completion of a background check