Portfolio Operations Manager (Head Of Operations)

KEO Management, LLC

  • Dayton, OH
  • $80,000-120,000 per year
  • Permanent
  • Full-time
  • 5 days ago
About Us:We are a growing, vertically integrated multifamily investment and management company with a scattered-site portfolio of small to midsize apartment buildings in the Dayton metropolitan area. Since 2021, we've grown our portfolio to over 350 units, and we are on track to reach 500–750 units within the next 3–5 years.Our mission: Deliver best-in-class living experience to our residents through efficient operations, innovative technology, and exceptional service. Our values: Respect, Action, Integrity, Service, Excellence.The Opportunity:We are seeking a highly disciplined, self-directed, and hardworking manager for our scattered site apartment portfolio. The manager will take full ownership of the day-to-day operations of our growing multifamily portfolio, while building the systems and team structure needed for future scale. This is a pivotal role for a strategic, results-driven leader who thrives in a fast-paced environment, is passionate about optimizing performance, and is eager to be hands-on with leasing, maintenance, turns, and vendor management in the short term. You will have the authority and accountability to ensure operational excellence, meet performance targets, and deliver outstanding resident experience. As the company scales, this role may evolve into a senior leadership position shaping the future of our operations and driving our mission to provide best-in-class living.What You'll Do:
  • Strategic Leadership: Develop and execute comprehensive strategies to maximize portfolio occupancy, revenue, and profitability across multiple properties, always with an eye towards delivering a best-in-class living experience.
  • Operational Excellence: Oversee all aspects of property operations, including leasing, maintenance, turns, and tenant relations, ensuring seamless and efficient workflows that align with our value proposition.
  • Team Management & Development: Lead, mentor, and empower a high-performing team fostering a culture that embodies our core values.
  • Financial Stewardship: Manage budgets, analyze financial reports, identify cost-saving opportunities, and implement data-driven decisions to enhance NOI and financial performance across the portfolio, ensuring sustainable value for our residents.
  • Compliance & Risk Management: Ensure strict adherence to all local, state, and federal regulations, as well as company policies, across all managed properties.
  • Performance Optimization: Continuously monitor key performance indicators (KPIs) and implement improvements to drive efficiency, tenant satisfaction, and the overall quality of the living experience we provide.
What You'll Bring:
  • Education: A bachelor's degree in a relevant field preferred.
  • Experience: Significant and progressive leadership experience (5+ years) managing multiple units or a substantial portfolio in property management, retail, hospitality, or a related service-oriented industry.
  • Mission Alignment: A genuine passion for and understanding of how to deliver high-quality, best-in-class living experiences within a middle-income market segment.
  • Attributes: Demonstrated qualities of being hardworking, disciplined, and self-directed, with a proven ability to manage complex responsibilities autonomously.
  • Financial Acumen: Strong understanding of budget creation, forecasting, and P&L management at a multi-unit/portfolio level, with a focus on value delivery.
  • Leadership & Team Development: Exceptional leadership skills with a track record of building, motivating, and developing high-performing teams.
  • Customer Service Excellence: Proven ability to drive high levels of customer/client/tenant satisfaction, understanding the unique needs of a middle-income demographic.
  • Tech Proficiency: Experience with relevant management software and a tech-forward mindset (experience with property management software like AppFolio is a strong plus).
  • Communication & Negotiation: Excellent communication, negotiation, and problem-solving abilities.
  • Adaptability & Resilience: A proactive, results-oriented approach with a strong commitment to operational excellence in a dynamic environment.
Why You'll Love Working With Us:
  • Meaningful Mission: Be part of a company dedicated to providing high-quality living experiences to a vital demographic.
  • High Impact: Play a direct role in shaping the growth and success of a rapidly expanding portfolio.
  • Autonomy & Trust: We empower our leaders with the autonomy to innovate and make critical decisions.
  • Modern Work Environment: Leverage cutting-edge technology and a supportive virtual team structure.
  • Significant Growth Opportunities: Join a company with a clear plan to expand to 500-750 units in the next 3-5 years, offering immense potential for your career development.
  • Competitive Compensation: Attractive salary, performance-based bonuses, and comprehensive benefits.
Job Type: Full-timePay: $80,000 -$120,000 based on experience and resultsBenefits:
  • 401(k) with matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Paid time off
  • Relocation assistance
  • Vision insurance

KEO Management, LLC