Staff Application Operations Engineer

• Ensure compliance with all application policies including HPA, security and code reviews across all applications and platforms within scope
• application monitoring and outage reporting leveraging a consistent tool and approach across multiple applications
• Leads complex, multi-disciplinary teams in resolution of high profile outages/application incidents leveraging contingent worker support team and internal supporting organizations
• Manage a vendor support team of technical and functional experts, interacting directly with other cross-functional support teams for timely resolution of production application issues
• Proactively identifies and removes obstacles or barriers on behalf of the team
• Creates a culture of customer focus and high performance to drive innovation through continuous customer engagement
• Ensure conformance to Operations support standards / practices
• Responsible for internal IT processes like Change Control, patch application testing, coordination and communication for outages
• Build strong team relationships with multiple stakeholders including business, support teams, vendors, and end users.
• Partner with stakeholders to prioritize and lead mandatory compliance, productivity and business initiatives

• Bachelor’s degree from accredited university or college with minimum of 4 years of professional experience OR Associates degree with minimum of 7 years of professional experience OR High School Diploma with minimum of 9 years of professional experience
• Minimum 3 years of professional experience of MES support
• Note: Military experience is equivalent to professional experience

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

• Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics

• Coach and mentor team members.
• Familiar with concepts of costing hardware and software components. Works to assure work is on-time and within budget
• Deliver tasks on-time with alignment to architectural goals. Can identify and raise issues, risks and benefits
• Participate in change initiatives by implementing new directions and providing appropriate information and feedback

• High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment
• Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers
• Change oriented –actively generates process improvements; champions and drives change initiatives; confronts
• Ability to work with global teams, act independently and as part of a team
• Apply values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice
• Open-mindedly to new perspectives or ideas. Consider different or unusual solutions when appropriate
• Resolve day-to-day issues related to strategy implementation. Escalate issues that impact the client and/or strategic initiatives
• Strong analytical and strong problem solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve

GE Aerospace