Volunteer Services Specialist
Boston Medical Center
- Boston, MA
- Permanent
- Full-time
- Ensures the office runs smoothly, efficiently, and professionally on a daily basis.
- Supports planning, coordination, and implementation of departmental program-related activities and events.
- Prepare reports such as: PowerPoint Presentations, volunteer and patient experience metrics
- Performs office related duties such as handling faxes, scanning, filing, photocopying collating materials
- Communicates with outside vendors
- Track and report volunteer metrics, evaluate results and think creatively about program developments
- Reviews and screens all volunteer applications.
- Conducts phone and in-person interviews of volunteer applicants, Conducts volunteer orientations, both group and individual
- Ensures compliance with Joint Commission, DPH and BMC regulations and requirements.
- Maximizes the capabilities of VSys to increase efficiency and tracking and reporting of volunteer information
- Provide continuous updates to the system to ensure maximum efficiency
- Train, support and educate all users of the VSys system
- Serves as the key support ensuring the department operates in an effective, efficient, and professional manner.
- Supervises volunteers in select programs where extra supervision and support is needed
- Updates external and internal volunteer communication on regular basis
- Develops and implements process improvement initiatives within Volunteer Services to improve programing
- Monitors the effectiveness of program, making adjustments as needed. . Develops and implements quality initiatives to improve the department
- Works with the Volunteer Services Director to create, develop and recommend changes in program model; implements as needed.
- Assists with the coordination and communication for volunteer recognition events.
- Supports the Volunteer Services outreach and education efforts to key departments within the Boston Medical Center community.
- Supports the Volunteer Services outreach efforts between Boston Medical Center and professional, educational and community organizations.
- Represents Boston Medical Center at state and regional meetings as needed.
- Conform to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
- Utilizes Boston Medical Center’s behavioral standards as the basis for decision-making and to facilitate the hospital’s goals and mission.
- Follow established hospital infection control and safety procedures.
- Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
- Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things. Builds and maintains strong relationships with managers, colleagues, clients and candidates.
- Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
- Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
- Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
- Quality control—the individual demonstrates date accuracy and monitors own work to ensure quality.
- Adaptability—the individual adapts to changes in the work environment, prioritizes competing demands and is able to deal with frequent change, delays or unexpected events.
- Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
- Team Player – the individual exhibits a positive attitude and a willingness to help others.
- Self-starter – the individual is able to perform tasks with little to no supervision
- Proficiency with the MS suite, to include Outlook, Word, Excel, and PowerPoint.
- Experience working with databases, familiarity with VSys preferred. Must be able to demonstrate a high level of personal initiative to achieve goals and objectives.
- Ability to coordinate multiple projects simultaneously.
- A highly creative person who "thinks outside of the box" with a positive enthusiasm and abundance of energy is desired.
- Demonstrates success maintaining positive working relationships.
- Excellent organizational, presentation, oral and written skills required.
- Able to work with sensitive and highly confidential information.