Director, Commercial & Microgrid Digital Product
- Houston, TX
- Permanent
- Full-time
- Invent the next generation of software experiences for the energy industry, including transforming how commercial solar and storage are purchased, delivered, and operated and establish a software foundation for the operation and management of residential and commercial microgrid deployments
- Partners with commercial and microgrid stakeholders across all departments to establish and maintain a shared understanding of each team’s role in creating a great Sunnova customer experience; identify opportunities for software to support ongoing improvement and growth. Owns the definition and refinement of the Lead-to-Service processes for both commercial and microgrids
- Leads product development using human-centric design principles, facilitating customer interviews & UX research designed to validate and inform product direction
- Own the product vision and roadmap for the commercial and microgrid experiences; evangelize this vision using a simple, compelling story that aligns to broader Sunnova strategic goals while maintaining responsible, measured investment in information systems
- Actively maintain a view of the commercial software competitive landscape, microgrid landscape, emerging software and energy technologies, and future customer needs
- Create and maintains a software product backlog that is continually refreshed to reflect changing business conditions and data-derived insights; use product judgment and prioritization practices to keep the team oriented toward impact
- Call out risk early; approach tradeoff evaluation as a partnership, clearly communicating the key factors driving a software recommendation
- Facilitate change adoption and business readiness for new features & products, including creating and delivering training content as necessary
- Adhere to Sunnova Product Management standards and practices
- Bachelor’s degree or equivalent required
- 10+ years of related business experience
- 5+ years of experience managing product or engineering teams
- 4+ years of experience with agile
- 4+ years of experience managing people
- Agile Product Owner certification preferred
- Experience interacting with technology solutions aligned to business functions and working across departments following a consultative approach
- 2+ years of experience with supporting/facilitating projects in Salesforce preferred
- 2+ years of experience in a functional area that aligns to Sunnova business units or related field preferred
- Excellent written and verbal communication skills
- Understanding of Six Sigma or other process improvement methodologies
- Strong data analysis experience, including SQL or other query languages/techniques
- Thorough understanding of Project Life Cycle management controls
- Open office environment with some key stakeholders working in remote locations
- Schedule needs to be flexible to the needs of the business and may require weekend or evening availability to support software releases
- Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.
- Competitive compensation & annual bonus
- Paid time off, including 10 holidays and Paid Parental Leave
- Cell phone allowance for many roles
- Free access to onsite fitness center in Houston and/or discounted fitness memberships through health provider (IF in Houston, TX)
- Complimentary garage parking in Houston (IF in Houston, TX)
- Relocation assistance is available dependent on the candidate