Site Solutions Analyst, Clinical Trial Payments
IQVIA
- Durham, NC
- $51,300-77,100 per year
- Permanent
- Full-time
- Provides support for the start-up, maintenance and study closeout phases of payments service delivery.
- Identify and communicate opportunities for process improvement to the immediate supervisor
- Ensures that all contract records are established to support timely and accurate payments to sites within the terms of signed SOWs with sponsors.
- Works in coordination with designated Client Leads to support achievement of contractual commitments from study initiation through closeout.
- Set-up vendor records and maintain the master site list for assigned clinical trials ensuring that all payee records are established according to the terms of the Clinical Trial Agreement (CTA).
- Post CTAs, PIFs, W9s, W8s or other contract related documents to the site contract record
- Set-up initial CTA visit and reimbursable budgets.
- Performs payment processing and service resolution for an assigned set of sponsors and studies
- Responsible for ownership, opening, monitoring and resolution of cases and site communications
- Ensure support to the clinical trial sites is provided at IQVIA's levels of excellence through timely resolution of issues that are raised through email and/or phone contact.
- Ensures work is SSAE 16 compliant where appropriate.
- Ensure that all vendor and budget set-ups are peer reviewed for accuracy as defined by SSAE16 policies and procedures.
- Perform peer reviews as assigned to ensure the accuracy of all vendor and contract records.
- Process payee, name, address or banking change requests in compliance with SSAE16 policies and procedures to ensure that payments are processed with accuracy.
- Responsible for opening, managing and closing trackers with our Finance department and with our Clients
- Responsible for final closeout site communication and ensuring all payments are appropriately processed
- Performs ongoing edits and updates of applicable site specific information in database for accurate reporting
- Assist in the preparation of project status reports that are reviewed with the client during Project Team and Governance Meetings
- Acts as escalation point for open issues from the sites
- Other duties as assigned
- Bachelor’s Degree or equivalent experience preferred
- Minimum 1-2 years of prior accounts payable, data entry, or invoicing experience preferred
- Experience with financial business applications preferred
- Prior customer service experience preferred
- General knowledge of Clinical Trial Industry preferred
- Familiarity with foreign currency