Sales Process Specialist
- Northbrook, IL
- $50,000-60,000 per year
- Permanent
- Full-time
- This is a Hybrid role requiring 3 days/week in a UL office.
- Preference will be given to candidates in Research Triangle Park, NC
- Uses knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products and services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.
- Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
- Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
- Builds trust, transparency, and loyalty with customer contacts. Directs feedback internally when appropriate.
- Connects customer personnel to relevant UL personnel when applicable.
- Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.
- Supports implementation and fulfilment teams to deliver solution to customer post-sale.
- Collaborates with internal resources until an issue is resolved and communicated to customer.
- Provides input to account manager, TSR/TISR, and (where appropriate) to inform renewals and sales strategy.
- Builds an internal UL problem solving network, works under moderate guidance and engages internal personnel to problems, improve delivery, etc.
- High school diploma.
- 2+ years of Customer Service and/or Inside Sales experience
- Business acumen and a sufficient understanding of business sales processes.
- Highly organized and self-directed
- Strong communication and administrative skills.
- Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software