Representative, Rx Policy
Inmar
- Grand Prairie, TX
- Permanent
- Full-time
Candidates will need either be in the Winston-Salem, NC or Grand Prairie, TX area.Primary Accountabilities:
- Proactively respond to policy related requests and inquiries on a daily basis, through Salesforce, telephone and/or email messages
- Maintain detailed virtual documentation of the manufacturer/labeler’s return policy, with all related communications and or requests, to include Salesforce cases
- Complete weekly and monthly reporting based on client’s contractual agreement
- When needed, provide support to the Account Manager in the way of reporting for client meetings, business reviews, contract negotiations, and or as subject matter expert
- Research client policy related data and create reports as needed
- Complete policy related onboarding process as well as conversions or de-conversions as needed
- Ensure proactive and meaningful collaboration with team members
- Proactively and meaningfully collaborate with other departments as needed for research or to resolve issues or answer questions
- Perform special assignments and/or project as assigned
- Associates Degree required
- 2-3 years of related experience working directly with clients and computer data
- Proficient with Google Suite and Microsoft Office
- Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
- Establish Focus: The ability to develop and communicate goals in support of the business; mission.
- Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.
- Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.
- Collaboration: Works collaboratively with others to achieve group goals and objectives.
- Effective Execution: Translates broad conceptual understanding of the company’s strategy into a tactical plan of how it will happen including who will take on which tasks in what sequence, how long those tasks will take, how much the tasks cost, and how each task affects subsequent activities.
- KPI 1: Meet or Exceed company-established client satisfaction rating
- KPI 2: Contribute cost-saving ideas to assist with meeting company-defined goals
- KPI 3: Generate referrals for new expansion revenue goals
- Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
- Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
- Occasionally required to stand, kneel or stoop, and lift and/or move up to 25 pounds.
- Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.