Representative, Rx Policy

Inmar

  • Grand Prairie, TX
  • Permanent
  • Full-time
  • 1 month ago
Under the supervision of the Rx Client Research Manager, the Representative, Rx Policy provides thorough and excellent customer service, fulfilling time sensitive research while maintaining the data integrity of Inmar’s major databases and programming. The incumbent is expected to be detail oriented, display professionalism, collaborate effectively with others and exhibit initiative to evolve within the organization.This is a hybrid position that will require the associate to work from the office 3 days a week.
Candidates will need either be in the Winston-Salem, NC or Grand Prairie, TX area.Primary Accountabilities:
  • Proactively respond to policy related requests and inquiries on a daily basis, through Salesforce, telephone and/or email messages
  • Maintain detailed virtual documentation of the manufacturer/labeler’s return policy, with all related communications and or requests, to include Salesforce cases
  • Complete weekly and monthly reporting based on client’s contractual agreement
  • When needed, provide support to the Account Manager in the way of reporting for client meetings, business reviews, contract negotiations, and or as subject matter expert
  • Research client policy related data and create reports as needed
  • Complete policy related onboarding process as well as conversions or de-conversions as needed
  • Ensure proactive and meaningful collaboration with team members
  • Proactively and meaningfully collaborate with other departments as needed for research or to resolve issues or answer questions
  • Perform special assignments and/or project as assigned
Required Qualifications:
  • Associates Degree required
  • 2-3 years of related experience working directly with clients and computer data
  • Proficient with Google Suite and Microsoft Office
Individual Competencies:
  • Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
  • Establish Focus: The ability to develop and communicate goals in support of the business; mission.
  • Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.
  • Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.
  • Collaboration: Works collaboratively with others to achieve group goals and objectives.
  • Effective Execution: Translates broad conceptual understanding of the company’s strategy into a tactical plan of how it will happen including who will take on which tasks in what sequence, how long those tasks will take, how much the tasks cost, and how each task affects subsequent activities.
Key Performance Metrics (KPIs):
  • KPI 1: Meet or Exceed company-established client satisfaction rating
  • KPI 2: Contribute cost-saving ideas to assist with meeting company-defined goals
  • KPI 3: Generate referrals for new expansion revenue goals
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.While performing the duties of this job, the associate is:
  • Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
  • Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
  • Occasionally required to stand, kneel or stoop, and lift and/or move up to 25 pounds.
  • Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.
Occasionally: Job requires this activity up to 33% of the timeFrequently: Job requires this activity between 33% - 66% of the time Regularly: Job requires this activity more than 66% of the timeSafety:Support a safe work environment by following safety rules and regulations and reporting all safety hazards.#LI-MS1

Inmar