Implementation Specialist I

• Establishes and enforces a clear timeline of events with Sales Officers and clients for all tasks associated with implementation and training
• Performs client setup within payroll software application
• Performs employee setups and audits within payroll software application
• Ensures accurate and timely completion of implementation process
• Designs solutions for client interfaces
• Performs setup of a client’s general ledger, time-off accrual, and custom reports
• Transfers prior wages paid to current payroll and performs test payrolls
• Independently researches client questions and explores technologies in order to provide solutions
• Performs time and attendance setups within Bangor Time application
• Performs training for new clients
• Establishes a timeline for adding time-off accruals, general ledgers, Bangor Time, and custom reports to existing clients
• Introduces Payroll Specialist with a warm handoff after successful completion of payroll
• Identifies and recommends modifications to processes when efficiencies may be gained
• Cross-trains in other Bangor Payroll departments in order to assist when needed

• Communicates directly and professionally with internal and external client, providing exemplary customer service
• Proactively resolves client payroll issues
• Periodically conducts on-site interviews to gather company and employee payroll data for new clients
• Analyzes current client methods of payroll processing and facilitates implementation of solutions

• Level I

• Performs setup of new clients with basic earning and deduction codes
• Performs basic time and attendance setups within Bangor Time application
• Performs setups of annual or monthly time-off accrual policy
• Performs setups of general ledger without Division/Branch/Department/Team allocations
• Creates ad hoc reports and files
• Level II

• Performs setup of new clients with advanced earning and deduction codes
• Performs time and attendance setups within Bangor Time application with clock prompts
• Performs setups of annual, monthly, per pay period, and per hour time-off accrual policies
• Performs setups of general ledger with Division/Branch/Department/Team allocations
• Creates Query Builder reports and files
• Imports employee and scheduled earning and deduction data via Evo Exchange
• Level III

• Performs setup of new clients with complex earning and deduction codes
• Performs time and attendance setup in Bangor Time application with scripting and scheduling
• Performs setups of annual, monthly, per pay period, per hour, and roll over time-off accrual policies
• Performs setups of general ledgers with Division/Branch/Department/Team allocations and QuickBooks interfaces
• Creates Report Master reports and files
• Imports employee, scheduled earning and deduction, time-off accrual, and YTD data via Evo Exchange

• Stays current on payroll regulations and trends
• Assists in ensuring that the Bank is in compliance with local, state and federal regulations

• Attentive to detail and accuracy, committed to excellence, looks for improvements continuously, monitors quality levels
• Prioritizes tasks and demonstrates excellent time management skills
• Works toward the goal of continued professional and personal development by participating in training and educational opportunities as they become available
• Interacts harmoniously and effectively with others, focusing upon the attainment of Bank goals through a commitment to teamwork
• Demonstrates willingness to accept new projects and strives to become a subject matter expert
• Demonstrates developmental progression from Level 1 through Level III
• Conforms to acceptable punctuality and attendance standards as expressed in the Employee Handbook
• Performs additional duties as requested
• Maintains strict confidentiality

• Four-year college degree in Business, Information Technology, Accounting or related area preferred, or three to five years of progressively responsible payroll experience including a broad exposure to all areas of payroll
• Attention to detail, emphasis on accuracy, adherence to deadlines, with good organizational, analytical, mathematical and oral and written communication skills required
• Ability to work with little supervision
• FPC (Fundamental Payroll Certification) required for Level II, encouraged for Level I
• CPP (Certified Payroll Professional) strongly encouraged for Level III
• Group facilitation and training experience preferred
• Strong communications skills, verbal and written
• Excellent customer service skills required
• Demonstrated relevant computer literacy
• Microsoft Word, Excel and Outlook proficiency

• General office environment
• Moderate lifting (to 35 lbs.) required
• Moderate reaching, walking, sitting and standing required
• Occasional in-state travel required for client training

• General office equipment

Bangor Savings Bank