Implementation Consultant Manager

Specright

  • Chicago, IL
  • Permanent
  • Full-time
  • 2 months ago
Job OverviewSpecright is looking to hire an Implementation Consultant Manager within our professional services team. In this role you will be responsible for managing a team of ICs as they collect customer requirements, design, and implement Specification Data Management solutions for customers. You will establish and implement best practice recommendations, frameworks, and accelerators to enable your team to architect and deliver best-in-class solutions for their customers. You will work cross-functionally with teams including Product Management, Customer Success and Software Engineering.Roles & ResponsibilitiesTeam Leadership & Management
  • Hire, manage, and mentor a team of Implementation Consultants.
  • Define performance metrics and conduct regular evaluations and coaching sessions.
  • Foster a collaborative, high-performance culture across the implementation team.
  • Conduct weekly technical training and/or mentorship for the team
Implementation Strategy & Execution
  • Oversee project delivery across a portfolio of customers, ensuring on-time and on-budget launches.
  • Resolve escalated issues and proactively identify risks across implementations.
  • Align implementation strategies with customer goals and product best practices.
Process Optimization
  • Develop and refine onboarding and implementation methodologies, playbooks, and tools.Drive continuous improvement based on internal feedback, customer experience, and business objectives.Ensure standardization and documentation of repeatable processes.
Cross-functional Collaboration
  • Partner with Sales, Product, Customer Success, and Support to align implementation with broader customer lifecycle goals.
  • Provide feedback to product and engineering teams based on customer needs and common implementation challenges.
Basic Qualifications
  • 5+ years of experience in SaaS or enterprise technology implementations.
  • 2+ years of experience managing a team or leading large-scale projects.
  • Deep understanding of implementation methodologies, change management, and technical integrations.
  • Software configuration and/or development experience
  • Experience developing Business Requirements Documentation, data mapping, process flow diagrams, data models, configuration and deployment
  • Experience with SaaS hybrid implementation methodology
Preferred Qualifications
  • Ability to present to leadership
  • Industry experience in Consumer Goods, Food & Beverage, Packaging or Supply Chain highly preferred
  • Customer oriented and phenomenal at building client and project team relationships
Soft Skills
  • Excellent organizational, communication, and customer-facing skills.
  • Experience with tools like Salesforce, JIRA, Certinia preferred
  • Be an active learner
  • Ability to communicate in business terms with customer and technical terms with implementation teams
  • The desire to dive head first into new technology and provide recommendations of other technologies to help solve customer business challenges
  • Able to manage multiple projects at once
  • Fast learner, team player, can-do attitude, highly organized, execution-oriented
  • Highly accountable to deliver tasks on time or early
About SpecrightSpecright is the first purpose-built, patented platform for Specification Management. Whether it's packaging, raw materials, formulas, products, or machines, Specright helps companies digitize, map, and take action across their supply chain to reduce costs, increase profitability, and drive sustainability. Specright serves customers across industries, including packaging, food and beverage, consumer packaged goods, pharmaceutical, retail, industrials, and more. Recognized as a leader in Specification Management, Specright was named to the Deloitte Fast Technology 500 list in 2024, one of Fast Company's Most Innovative Companies for 2023, had three executives honored as Supply & Demand Chain Executive Pros to Know in 2023 and won Food Logistics' 2022 Top Software & Technology Provider award. For more information, visit: .

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