IT Tech, Intermediate - PC Systems

University of Virginia

  • Charlottesville, VA
  • $24.24-38.78 per hour
  • Permanent
  • Full-time
  • 2 days ago
Performs general maintenance tasks troubleshoots and repairs computer systems and peripherals located throughout the Health System. Basic to advanced PC troubleshooting and problem resolution. Resolve most problems even of significant complexity with minimal or no assistance. Assist less senior techs with troubleshooting and problem resolution.This position will not consider candidates who require immigration sponsorship at this time or in the future.
  • Perform computer hardware operating system software and related peripheral equipment repairs within the established guidelines for timeliness and quality. 80% of all trouble calls are resolved within 8 business hours of assignment. Problems wherein this is not possible are escalated to management.
  • Keep Remedy properly updated with problem ticket asset and other data elements encountered during the course of maintenance troubleshooting and repair duties
  • Maintain and enhances knowledge of the HS/CS desktop environment as well as of HS/CS policies procedures and initiatives
  • Communicates appropriately with customers and computing staff
  • Drives safely to ensure no injuries or damage to passengers or vehicles.
  • In addition to the above job responsibilities, other duties may be assigned.
Position Compensation Range: $24.24 - $38.78 HourlyMINIMUM REQUIREMENTSEducation: High School Diploma required
Experience: 5 years
Licensure: none
Degree. May require Valid Virginia Driver's License (VADL)PHYSICAL DEMANDSThis is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click to read more about UVA’s commitment to non-discrimination and equal opportunity employment.

University of Virginia