Support Engineer III

Solenis

  • Jacksonville, FL
  • $83,500-139,100 per year
  • Training
  • Full-time
  • 9 days ago
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company, recognized fouryears in a row. For more information about Solenis, please visit .As a Support Engineer, you will work through various sales cycles to understand and uncover the need and develop a plan to address the need and implementing/following through on any trial. You will focus on safety initiatives at the customer sites to improve overall working conditions. You will be responsible for assisting the Sales Manager with product inventory and ordering as well as equipment upkeep.Role Responsibilities Include:
  • Review treatment programs and processes within the territory accounts ensuring effective applications through routine testing and monitoring resulting in customer satisfaction and business retention.
  • Maintain and build business relationships
  • Conduct the necessary site and LMS/classroom training programs to understand the overall operations of the territory accounts and new customer sites
  • Develop and implement sales plans on new opportunities with the direction of the Manager Sales I/II including documenting ROI after the closure of the program. Establish, maintain and prioritize an accurate and current sales funnel in SFDC.
  • Manage profitability of the account (pump settings, pricing, accounts receivable)
Review territory applications and processes/procedures for safety improvementsQualifications:Required:
  • Bachelor's Degree
  • Must have a valid Driver’s License and acceptable Motor Vehicle Record
  • Must be authorized to work in the United States
Desired:
  • Bachelor’s degree related to Pulp & Paper Science, Engineering, or Life Science
  • 3+ years of experience working in a pulp/paper mill or for a supplier to the paper industry
  • 1+ years of successful technical sales or field support experience
  • Successful completion of an internship/Co-Op
  • Experience working in a packaging mill
  • Proficiency in MS Office programs (Word, Excel)
  • Independent worker
  • Problem solver
  • Customer focused
  • Good communication skills both written and oral
  • Strong work ethic
  • Focus on safety
We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition atThe expected compensation range for this position is between $83,500.00 and $139,100.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.

Solenis