Smart Buildings Service Coordinator
- Louisville, KY
- $34,300-58,800 per year
- Permanent
- Full-time
- Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
- Act as primary point of contact for service customers to ensure expectations are met
- Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
- Schedule resources to support standard service agreements
- Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
- Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
- Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
- Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work
- High school diploma or state-recognized GED
- Must have the ability to demonstrate:
- Organizational and interpersonal skills
- The ability to read and understand customer service contracts
- Experience with Microsoft Office and business software systems (e.g., SAP)
- Verbal and written communication skills in English
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
- Associate degree
- Experience dispatching/scheduling field personnel/technicians
- Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus
The pay range for this position is $34,300 - $58,800 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.Equal Employment Opportunity Statement Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the Law Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link . If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.Pay Transparency Siemens follows Pay Transparency laws.California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, clickCriminal History Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.