Bilingual Key Account Specialist- Part Time
- Greensboro, NC
- $20.00 per hour
- Permanent
- Part-time
- Receive and return phone calls and emails
- Manage processing & shipping of Marketing Materials
- Monitor Marketing Materials Inventory
- Reorder inventory as needed
- Provide Affiliate Services:
- Instant & Standard Promotions
- Card, Range, and Group loads
- Account Updates
- Refund requests
- Inform Affiliate of Kiosk/Vending Issues
- Assign Cards
- Enter Escalation Tickets via HubSpot
- Close accounts & process refunds
- Respond to HubSpot Request Form emails
- Manage & delete all inbox junk mail
- Maintain daily Refund spreadsheet
- Add & combine new cards to End User accounts
- Transfer balances
- Process Max Card limit increases
- Enter Charity enrollments
- Report & suspend lost cards
- Process Jira tickets for system issues, recurring load notifications
Education and/or Experience: High School diploma or equivalency is required. B.S. preferred; Associates Degree considered. 5 years of customer service experience.