Bilingual Account Manager - Commercial Services - Tucson, Arizona

• INTEGRITY – We never compromise on our word. We act with transparency – we are a trusted partner.
• PRIDE – We are proud of our people, and they are proud to work for MasterCorp.
• QUALITY – We do things the right way and strive to continuously improve.
• DEPENDABILITY – We keep our promises. We are accountable for our actions. We meet or beat our deadlines – you can count on us.
• RESPECT – We value and appreciate every member of our team. We treat each other as we wish to be treated ourselves.

• Decision Quality – Makes good and timely decisions that keep the organization moving forward.
• Directs Work – Provides direction, delegating, and removing obstacles to get work done.
• Builds Effective Teams – Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Being Resilient – Rebounds from setbacks and adversity when facing difficult situations.
• Instills Trust – Gains the confidence and trust of others through honesty, integrity, and authenticity.
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Drives Results – Consistently achieves results, even under tough circumstances.

• Regularly perform customer site visits/inspections to maintain an excellent relationship with customers.
• Submit daily reports based on customer visits/inspections or customer communications regarding MCS services.
• Respond to customer emails promptly and accurately.
• Perform tenant visits and inspections – submitting reports of the visits to Area Managers of results.
• Follow-up on visits and inspections to ensure any issues indicated are corrected promptly.
• Assist with overseeing and managing payroll.
• Assist Branch Manager in Maintaining/managing budgets for each building.
• Assist in providing necessary supplies and tools for each jobsite.
• Manage monthly supplies orders to ensure compliance with budgets.
• Assist in generating tag jobs.
• Maintain continuous communication with Area Managers to ensure services are performed as contracted.

• Required/preferred experience education Associate’s Degree or an equivalent combination of education and work experience.
• Two years of progressive management responsibility directly related to the position.

• Proven ability to communicate clearly and professionally with guests, site staff, and MasterCorp employees by written and verbal means.
• Excellent organizational skills with proven ability to manage multiple tasks and prioritize and delegate as needed.
• Proficient in Microsoft Office Suite (Word, Excel, etc.)
• Excellent verbal and written communication skills – Bilingual is required.
• Ability to work irregular hours including weekends and after hours.

• Occasionally – on average 5% of travel on a monthly basis.

• This job operates in a professional office environment routinely using standard office equipment such as computers, phones, copiers, faxes, and filing cabinets.
• This position works in an operations environment with odors and/or dust and cleaning and laundry chemicals.

• Lifting up to 25 pounds: Occasional
• Pushing/Pulling up to 25 pounds: *Occasional to Frequent
• Bending and stooping: Occasional
• Climbing of stairs/ladders: *Occasional to Frequent
• Sitting: Frequent
• Walking: Occasional
• Standing: Occasional
• Talking: Frequent
• Hearing: Frequent
• Reaching: Frequent
• Use of hands to finger, handle, grasp or feel: Frequent

MasterCorp