Universal Banker

• Processes teller counter transactions with a variety of complexity and helps to answer customer questions and service needs.
• Actively engages in the local community, including cross-selling and generating new lines of business with a focus on growing deposits.
• Recommends appropriate retail accounts and services by explaining unique features and benefits to the customer.
• Meet individual sales & customer service goals, which will actively contribute to overall branch goals.
• Informs customers of services offered by other business lines and connects customer to an appropriate banker, when appropriate.
• Uses bank technology and resources to keep customer information current and inform them of additional ways we can meet their needs.
• Overcomes customer concerns and resolves any complaints related to deposit account transactions.
• Assists customers with a variety of retail service needs including but not limited to:

• Personal ATM/Debit cards (i.e. ordering and closing cards, resolving transaction errors, handling fraudulent transactions);
• Overdraft protection services;
• Handling of check orders;
• Updating address and customer contact information;
• Handling wires and other electronic transfers;
• Establishing personal online banking services and assisting with basic navigation questions.
• Serves as a resource to assist less experienced staff with transactions as needed; handles and is accountable for overrides processed with those transactions.
• Locates and resolves offages for self and assists with other retail associates, as needed.
• Performs a variety of branch operational duties on a daily, weekly, monthly basis (i.e. opening closing duties, balancing of accounts, completion of night drop and mail logs, etc.).
• Serves as backup support for basic account opening and ownership updates.
• May fill in at various retail branch locations, as needed.
• Actively participates in community events to represent MidWestOne Bank, assists with customer outreach, and demonstrates support for company culture.
• Performs other duties as assigned.

• High school degree or equivalent with some related work experience.
• In addition to education, prefer 1-2 years of experience in a customer service-related role.
• Banking or financial experience is preferred.

• Competitive base compensation with additional performance-based incentives (incentives vary depending on role)
• Career development and continuous learning opportunities
• Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more

• 100% vested 401(k) Retirement Plan with 6% company match

• Medical, Dental, and Vision insurance
• Flex spending plan & Health savings accounts with employer contribution
• Student Loan Debt Reduction Program
• Employer provided group life insurance with option to purchase additional life insurance for you and your family members
• Employer provided long term and short term disability insurance
• Additional Insurance options to meet your personal needs: Critical Illness and Accident insurance, and Hospital Indemnity
• Wellness Program
• Free banking services and other financial services discounts
• Take Your Dog to Work Day in June
• Employee Rally Day- a day of celebration and recognition!

MidWestOne Bank