Primary Location: Lions Eye Center - ULP - AMGAddress: 301 E Muhammad Ali Blvd Louisville, KY 40202Shift: First Shift (United States of America)Job Description Summary: The medical receptionist is responsible for answering incoming calls, scheduling appointments as well as updating patient demographics, maintain bump list, schedule for each division, page MD’s with hospital consults, obtain medical records when possible. The receptionist will work closely with medical staff to ensure all patients are provided with quality care.Job Description:Essential Functions:Welcomes patients and visitors by greeting warmly and answering or referring inquiriesUtilizes Centricity Business Practice Management System, registers patients according to standard proceduresEnsures availability of treatment information by filing and retrieving patient recordsSchedules appointments for patientsScans and files administrative and medical information in patient’s medical recordMakes appointment reminder calls to patients with upcoming appointmentsMaintains forms and office supplies required for call center activitiesParticipates in staff and educational meetingsMaintains operations by following policies and procedures; reporting needed changesContributes to team effort to assure excellent patient care and serviceOther Functions:Responds to customer’s needs in a way that demonstrates the care, courtesy and respect they deserve. Provides our customers with prompt serviceListens attentively to customers in order to fully understand their needsThe messages to customers and team members should be delivered with courtesy, clarity and care. We communicate pertinent clinical/work status information to employer and other team members as assignedInteracts effectively and in a supportive manner with persons of all backgroundsRespects and maintains privacy and dignity of patients; assures patient confidentiality at all timesProvides efficient and professional telephone servicesMaintains compliance with all company policies, procedures and standards of conductComplies with HIPAA privacy and security requirements to maintain confidentiality at all timesPerforms other duties as assignedAdditional Job Description:
