Sr Analyst Performance ProgramsFor more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.What you will be doing:The Performance Programs Senior Analyst’s primary responsibility is to perform analysis and develop business intelligence in support of Asurion Customer Solutions’ incentive programs. This role will be responsible for analysis of experts' pay and performance. Customer Solutions (CS) is an organization of over 10,000 experts providing support to our subscribers across all business units in multiple channels including voice, messaging, chat as well as in-store and in-home technicians.Essential Duties and Responsibilities:Employ data analysis techniques and methods to report on incentive pay and performanceDevelop reporting based on business requirements, understanding of business processes, and knowledge of systems to automate solutionsVisualize reporting via PowerBI to showcase pay program performancePerform data collection via SQL and other query languages to integrate data from multiple sourcesAnalyze data trends across multiple channels and lines of business to measure and compare performanceSynthesize analysis and present results to senior management in clear, concise, and compelling mannerIdentify opportunities and recommend creative solutions to business problems through analytics and understand of business processes and systemsHere’s what you’ll bring to the team:Bachelor’s degree in Math, Finance, Analytics or equivalent combination of related education, training, and experiencePreferably 2 years’ experience in Data AnalyticsAbility to work independently with high-level guidanceAbility to collaborate with team members and other key partnersHigh-energy and a desire to work in a results-oriented, fast-growth environmentSuperior quantitative and analytical skills, intellectual curiosity, and a passion for problem solvingStrong interpersonal skills including confidence in dealing with people at all levels of the organization, ability to manage intake, and present insightsAdvanced skill level conducting data analysis via ExcelAdvanced skill level building data visualizations using tools such as Power BI and ExcelIntermediate skill level with SQL and/or other query languagesIntermediate skill level with statistical analysis and tools such as JMPWe take care of you (benefits/perks):Competitive pay and benefits including health, dental, and visionRetirement savings planPaid time offContinuing education supportOngoing training to grow your skills
