Service Design and Engineering Director
- Annapolis Junction, MD
- Permanent
- Full-time
- Directs and leads a premiere organization of SMEs providing expert support to Field Service Operations charged with delivery of services in the customer’s extended enterprise within a strict SLA environment (Teams: Desktop Engineering, Networks, Cable, Unified Communications, Solution Architecture and Project Management)
- Collaborate with fellow Frame Leads to design, maintain and/or improve supported services
- Will oversee the production of Technical Insertion submission, SOWs and resource requirement documents for SME-level support as needed
- Oversees selection and testing of hardware for new requirements and replacement of EOL hardware, and associated software as required
- Participate in Opportunity for Improvement efforts to improve services
- Conduct or direct interviews to maintain sufficient staffing levels
- Support refresh, Walkout, CSIR, engineering support/field testing, enterprise SLA support and other duties as assigned
- May have the opportunity to travel as required to meet program objectives
- Bachelor's Degree with 7+ years of technical leadership experience
- Ability to convey very technical concepts to non-technical individuals in both verbal and written formats
- Possesses an understanding of Information Assurance, desktop deployment, network and unified communication principles and concepts
- CompTIA Security+ Certification
- Certified Scrum Master (CSM)
- IT ticket management system experience (ServiceNow).
- Experience with large scale enterprise IT contracts.
- Must have a current/active TS/SCI with Poly
- The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to collaborate with other leaders/teams, use standard office automation equipment, and virtual communication, which may involve delivering presentations.