Security Comments:REMINDER: Please remove company name/logo from candidate resumes before submitting to posting. Resumes must include candidates full name, city/state and phone number. Submittal Deadline: 09/09/20NA @ 10:00am Max Bill Rate: NA HireRight Package: Standard Package A State of Maine required credentials are attached to this job posting. All requirements must be met and uploaded to your contractors dotStaff profile prior to reporting for their first day. eVerify must be completed & uploaded no later than the contractors third day of contract.Position Description:Any candidate scheduled for a Teams interview must have a current screenshot picture uploaded onto the interview request page in dotStaff. Photo IDs/passport, etc. will NOT be accepted. This should be a current screenshot from an interaction with the vendor. This now must be uploaded BEFORE you can accept the interview request and cannot be edited after the interview is accepted. This will need to be added when you accept the interview. This MUST be uploaded as a PDF file. Vendors MUST be present at the beginning of the interview to validate their candidate. If they are NOT, the manager is encouraged to cancel the interview. Max Bill Rate: NA HireRight Package: Standard Package A Work Location: NA% Onsite - Will utilize own vehicle to travel from Kennebec Valley Community College in Fairfield to Harold Alfond Campus in Hinckley (approximately 7 miles) when needed. Kennebec Valley Community College will reimburse for mileage traveled between these two campuses for work purposes. Bids can be over the Max Rate: No Top 3 Skills: Help Desk experience In-person IT support experience Active Directory experience Job Description: The Maine Community College System (MCCS) is looking for a short-term resource to serve as a Helpdesk Analyst located at Kennebec Valley Community College. Under limited supervision using a high level of judgment, this technical services position provides management and troubleshooting of all classroom audio visual and computing equipment. They provide tier 1 support for enterprise applications, and the infrastructure divisions, including, where appropriate, research and proactive maintenance at the assigned colleges. The position will perform tier 1 technical support and administrative functions across the complete range of technologies supported by MCCS Information Technology Shared Services, requiring a vast knowledge of multiple user and server hardware, software, and Software as a Service environment. This position is also responsible for installing, configuring, and maintaining campus specific software and services based on their college assignment. This position will be on-premises at the KVCC campus in Fairfield Maine. This position will support incoming tickets for KVCC, but also remotely triage and support, when possible, tickets for WCCC in Calais, and SMCC in Portland, ME. Successfully complete installations, maintenance, troubleshooting, and repair of desktop and laptop computers at KVCC, requiring analysis and resolution. Qualifications: Must be experienced with Help Desk Ticketing Must be experienced with In Person IT Support Prefer candidates with experience with Azure AD/Teams Knowledge of complex design, image creation, implementation, upgrades, management, and troubleshooting of computers and labs on all CMCC campuses. Ability to provide feedback and make recommendations on current technologies in a team environment. The ability to assist students and faculty in the labs by demonstrating proper use of the equipment and use of hardware and software. Support in the research, development, and maintenance of desktop documentation. Strong documentation skills Excellent written and verbal communication skills.
