Care Management Coordinator - Temporary
- Portland, OR
- Temporary
- Full-time
Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together.Job SummaryThe Care Management Coordinator is an outreach specialist that supports the Moda Clinical Care Team by assisting in member engagement through outreach campaigns, collecting member-specific health data, documentation of member outreach/engagement, and data entry. This is a temporary WFH role.Pay Range
$17.00 - $18.55 hourly, DOE.
*Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.Please fill out an application on our company page, linked below, to be considered for this position:https://j.brt.mv/jb.do?reqGK=27760671&refresh=trueBenefits:
- Medical, Dental, Vision & Pharmacy
- PTO and Company Paid Holidays
- 401k - Matching
- Proficient with Microsoft Office applications and type a minimum of 35 wpm on a computer keyboard.
- Strong analytical, problem solving, memory retention, organizational and detail orientation skills.
- Exceptional verbal and interpersonal communication skills.
- 1+ years of experience in a patient-facing role (e.g., medical receptionist, assistant, or care coordinator) and familiarity with basic medical terminology preferred.
- Demonstrates professionalism, empathy, and discretion when working with patients, caregivers, and medical staff; adheres to HIPAA regulations.
- Ability to work well under pressure.
- Project a professional business image telephonically and in person.
- Ability to maintain excellent attendance.
- Initiates mailing campaigns to encourage case management engagement.
- Collect information about a member’s social, clinical, and functional status to identify individual and case management needs.
- Create, enter, and complete Health Risk Assessments and initiate appropriate care plans within the members health record.
- Collaborate with RN Case Managers to initiate referrals, communicate specific member needs, and to assist in care planning.
- Coordinate and initiate referrals to appropriate services and programs utilizing a large network of resources to assist member needs
- Provide consistent, accurate and timely documentation.
- Plan, organize, and prioritize assignments to comply with performance standards, corporate goals, and established timelines.
- Performs outreach calls to inform patients about care coordination services and start case workflows.
- Other duties and responsibilities as assigned.
- Prolonged amounts of sitting and working on PC with extensive keyboard and telephonic work daily.
- Initial orientation is performed in an office setting at Moda Tower, Portland, Oregon. Then transition to work from home/remote upon successful orientation.