Operations Manager - HVAC

• 401(k)
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Wellness resources
• Help or transport service
• Home office stipend
• Parental leave
• Relocation bonus
• Savings bank
• Signing bonus
• Tuition assistance
• Vision insurance

• Create a "care" culture.
• Oversee expenses, including labor costs, inventory, and fleet.
• Responsible for facilities management, vehicle inspections, maintenance, and repair to ensure the protection of company assets.
• Ensure the team follows best practices in managing inventories for all trades, including proper consumption of inventory, safeguarding of all parts / materials, and overall inventory control of all company assets.
• Coordinate with other departments / branches to ensure appropriate job objectives are met effectively and completely.
• Oversee safety compliance to OSHA standards, including employee training and compliance.
• Conduct incident investigations and implement corrective actions when necessary.
• Evaluate work and personnel schedules to ensure customers’ needs are covered, technicians are not overburdened, and to achieve maximum growth potential.
• Evaluate work and personal schedules to maximize efficiency in achieving profit margins and customer satisfaction objectives.
• Maintain compliance of licensing, codes, and permits.
• Manage and develop service staff to include recruiting, hiring, performance management, discipline, and termination.
• Manage to performance metrics scorecard.
• Provide feedback, coaching, and ongoing technical and communication training to increase performance.
• Conduct weekly meetings and direct work assignments to maximize production.
• Review of service tickets to ensure all field technicians adhere to procedural standards of reporting and documentation.
• Conduct work evaluations, job site surveys and ride along with technicians.
• Assist dispatch in ensuring the appropriate technician for the type of service, and ensure accurate dis-patch, arrival, and completion times.
• Manage to performance metric scorecard.
• Review customer satisfaction/issues daily and resolve any issues same day.
• Participate in all company sponsored training classes.
• Perform other duties as assigned.

• High School Diploma or GED.
• EPA certification as applicable.
• NATE certification preferred.
• Associate degree in related field preferred.
• Minimum Five years’ experience preferred, but not required, of verifiable managerial, technical, or sales experience in residential service operation.
• Knowledge of industry service requirements for residential and light commercial.
• Proven, consistent track record of meeting and exceeding objectives.
• Possess good analytical skills and must be highly organized with good attention to detail and follow through.
• Knowledge of local codes and permitting requirements.
• Function in a team environment and possess a willingness to effectively lead a team in a way that produces positive outcome through recruitment, motivation, and training of staff.
• Excellent verbal and written communication skills as well as excellent interpersonal skills.
• Excellent customer service skills with the desire to exceed customer expectations.
• Must have computer experience with Microsoft Office, Excel, PowerPoint, and Outlook.
• Valid driver’s license and approved to drive by Company’s insurance carrier.

• Occasionally lift 50 pounds with ability to push, pull, carry, or maneuver heavier items (with additional manpower or appropriate devices).
• Occasionally works in outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow).
• In the field, climbs ladders and steep stairs. Majority of time spent standing, stooping, bending, crouching, kneeling, sitting, and reaching. Often works in tight spaces such as attics and/or crawlspaces.
• Able to work under stressful conditions either verbal and/or physical confrontations.
• Have good visual acuity to see and focus close, distance and peripheral vision with normal depth perception.
• Willing to work hours outside of normal work schedule, if needed.

• Maintain a courteous demeanor with customers and associates at all times.
• Maintain a professional image at all times by wearing company-approved apparel.
• Abide by all standards of performance and ethics.
• Follow all safety policies and procedures.
• Maintain confidentially on all private, sensitive, and proprietary business issues and concerns.

Good Life Brands, LLC