TRG Customer Solutions - Pittsburgh, PA
of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client... rating on quality monitoring tests. • Accurately inputs, retrieves and accesses information regarding a customer from a computer system...
Sykes - Milton-Freewater, OR
, integrate, and improve the internal monitoring process. Establishes common work processes, standards, and tools, and coordinates quality assurance....Associate Degree in related field preferred. Two plus years managing in a corporate environment; quality management experience preferred. Call...
TRG Customer Solutions - Pittsburgh, PA
of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client... rating on quality monitoring tests. • Accurately inputs, retrieves and accesses information regarding a customer from a computer system...
Quality Assurance Representative
Sykes - Lakeland, FL
Overview: The position is responsible for monitoring the telephone interactions of all employees. The Quality Assurance Representative.... Responsibilities: Acts as a resource and advisor to account and team through various forms of call monitoring to insure that agents are adhering...
Terminix - Flower Mound, TX
of monitoring results and provides feedback and recommendations to call center/customer service quality assurance manager. Responsibilities 1. Monitor... telephone calls. Creates and maintains company monitoring standards for call center/customer service representatives. Conducts analysis...
Outbound Call Center Sales Representative
TRG Customer Solutions - Pittsburgh, PA
on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company... established acceptance rating on quality monitoring tests. • Accurately inputs, retrieves and accesses information regarding a customer...
Quality Assurance Lab Technician
Quality Assurance Lab Technician Job Number:nest- Nestle Waters North America Quality Assurance - NWNA DenverCO Nestl Waters North America.... As we pursue TPM, we expect to further enable our people to drive excellence in all areas! We are currently seeking a Quality Assurance Lab Technician...
Call Center Manager Operations
XLHealth - Baltimore, MD
for overseeing and directing the scheduling staff including assigning daily workload quality assurance of calls and productivity monitoring nbsp... implementation and maintenance for the PharmAssist program The PMC Operations Manager will be responsible for managing India and US based call centers...
PFP - Orange, CT
and monitoring information provided by Quality Assurance Department to ensure the ongoing delivery of high quality sales and compliance standards. Work... to monitor call volume, DND, adherence to schedule, abandon rates etc. to provide consistent quality standards in the call center. Utilize analysis...
Sales Manager - Call Center (Insurance Sales)
PFP - Orange, CT
process of the CURP Channel. Utilize analysis and monitoring information provided by Quality Assurance Department to ensure the ongoing delivery..., abandon rates etc. to provide consistent quality standards in the call center Run/develop the operations within the department and the entire...
CGI - Alexandria, VA
Job Order: J0212-1343 - Permanent Full TimeTitle: Quality Assurance ManagerCategory: Corporate Functions / AdministrationCity: Alexandria..., Virginia, United StatesJob Description: Quality Assurance ManagerCGI Federal is seeking a Quality Assurance Manager.The Quality Assurance Manager...
Call Center Sales Supervisor - Terminix - 673301 Job
ServiceMaster - Lewisville, TX
feedback and recommendations to call center/customer service quality assurance manager.Responsibilities1. Monitor activities of associates... and maintains company monitoring standardsfor call center/customer service representatives. Conducts analysis of monitoring results and provides...
Quality Manager-Call Center Quality Assurance
Coca-Cola Refreshments - Tampa, FL
Position can be based in Atlanta, GA or Tampa, FL. The Quality Assurance Manager oversees a team of 29 Quality Analysts and two Quality... Supervisors, responsible for Quality Assurance across various business functions and sites within the Customer Care Center. The objective of this role...
Quality Manager-Call Center Quality Assurance
Coca-Cola Refreshments - Tampa, FL
AND/OR EXPERIENCE: * Bachelors Degree * 2 years previous managerial experience in a call center environment * 3 years experience in Quality Assurance * 2...The Quality Assurance Manager oversees a team of 29 Quality Analysts and two Quality Supervisors, responsible for Quality Assurance...
Manager, Quality Assurance (Call Coach)
Title: Manager, Quality Assurance (Call Coach) Location: United States-Pennsylvania-Dresher Other Locations: This is a significant... and driving a high performance culture. Specific duties include, but are not limited to: * Responsible for design of call monitoring formats, quality...
Manager, Quality Assurance (Call Coach)
Title: Manager, Quality Assurance (Call Coach) Location: United States-Pennsylvania-Dresher Other Locations: This is a significant... and driving a high performance culture. Specific duties include, but are not limited to: * Responsible for design of call monitoring formats, quality...
Manager, Quality Assurance (Call Coach)
Title: Manager, Quality Assurance (Call Coach) Location: United States-Pennsylvania-Dresher Other Locations: This is a significant... and driving a high performance culture. Specific duties include, but are not limited to: * Responsible for design of call monitoring formats, quality...
Quality Manager-Call Center Quality Assurance
Position can be based in Atlanta, GA or Tampa, FL. The Quality Assurance Manager oversees a team of 29 Quality Analysts and two Quality... Supervisors, responsible for Quality Assurance across various business functions and sites within the Customer Care Center. The objective of this role...
Manager, Quality Assurance (Call Coach)
Prudential - Dresher, PA
formal quality programs for a high volume call center operation. We are in need of a skilled problem-solver with experience in continuous quality... monitoring formats, quality standards and revalidation program. Utilizes quality monitoring to evaluate effectiveness of training and shares...
DiversityWorking - Tucker, GA
of quality records. * Experience monitoring call center quality assurance preferred. * Experience working with Microsoft Office, Project, Excel...Title: Quality Assurance AnalystLocation: United States-Georgia - TuckerLocation: Must be onsite in Tucker, GA. No remote support...