Customer Service Technical Trainer
Sykes - Sumter, SC
Overview: This position plans, prepares, and delivers account-specific skills training to SYKES customer support agents using diverse methods including classroom instruction, one-on-one mentoring, and facilitation of e-Learning opportunities. Qualifications: SUPERVISORY RESPONSIB...
Sykes - Sumter, SC
Overview: This position plans, coordinates, and directs the support service delivery on one or more client account teams. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are ...
Sykes - Lakeland, FL
Overview: This position plans, coordinates, and directs training and staff development programs for one or more sites. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are rep...
Sykes - Milton-Freewater, OR
Overview: This position plans, coordinates, and directs training and staff development programs for one or more sites. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are rep...
Sykes - Chavies, KY
Overview: Professionally handle incoming requests from customers regarding their accounts, and ensure that issues are resolved both promptly and accurately. Customer Service Representatives will serve as the primary point of contact by thoroughly and efficiently gather customer i...
Sykes - Lakeland, FL
Overview: This position provides Incident Management Level 1 support to include incident identification and resolution and is responsible for providing technical support and maintenance for all servers and systems in the designated site and implementing systems security and polic...
Sykes - Lakeland, FL
Overview: Professionally handle incoming requests from customers regarding their accounts, and ensure that issues are resolved both promptly and accurately. Customer Service Representatives will serve as the primary point of contact by thoroughly and efficiently gather customer i...
Sykes - Milton-Freewater, OR
Overview: This position is responsible for the provision of an efficient and effective support service to account operations in accordance with the principles of performance management and ensures that required standards of accuracy and quality set by the client are achieved and ...
Sykes - Wise, VA
Overview: Professionally handle incoming requests from customers regarding their accounts, and ensure that issues are resolved both promptly and accurately. Customer Service Representatives will serve as the primary point of contact by thoroughly and efficiently gather customer i...
Sykes - Lakeland, FL
Overview: Enhance performance of the current Outbound Sales team. Maintain client sales goals and quality standards consistently. Meet and exceed all standards set by the operations team. Qualifications: High School Diploma/GED required, College Preferred * Basic computer/interne...
Sykes - Lakeland, FL
Overview: Enhance performance of the current Outbound Sales team. Maintain client sales goals and quality standards consistently. Meet and exceed all standards set by the operations team. Qualifications: High School Diploma/GED required, College Preferred * Basic computer/interne...
Sykes - Milton-Freewater, OR
Overview: This position provides Incident Management Level 1 support to include incident identification and resolution and is responsible for providing technical support and maintenance for all servers and systems in the designated site and implementing systems security and polic...
Sykes - Lakeland, FL
Overview: This position administers the recruiting and selection process to meet the needs of the U.S. call center while ensuring all recruiting practices are in compliance with applicable federal, state, and local regulations pertaining to equal employment opportunity, immigrati...
Quality Assurance Representative
Sykes - Lakeland, FL
Overview: The position is responsible for monitoring the telephone interactions of all employees. The Quality Assurance Representative will also be responsible for the coaching and development of all the representatives they monitor. This responsibility includes coordinating the ...
Sykes - Sumter, SC
Overview: Assists HR Administrator in performing HR functions. Receives callers and/or visitors at site, determine nature of business, and directs callers to destination. Coordinate and process all site mail incoming and outgoing. Performs a variety of clerical duties to include;...
Sykes - Greenwood, SC
Overview: Professionally handle incoming requests from customers regarding their accounts, and ensure that issues are resolved both promptly and accurately. Customer Service Representatives will serve as the primary point of contact by thoroughly and efficiently gather customer i...
Sykes - Wise, VA
Overview: This position administers the recruiting and selection process to meet the needs of the U.S. call center while ensuring all recruiting practices are in compliance with applicable federal, state, and local regulations pertaining to equal employment opportunity, immigrati...
Sykes - Vansant, VA
Overview: Professionally handle incoming requests from customers regarding their accounts, and ensure that issues are resolved both promptly and accurately. Customer Service Representatives will serve as the primary point of contact by thoroughly and efficiently gather customer i...
Sykes - Greenwood, SC
Overview: Professionally handle incoming requests from customers regarding their accounts, and ensure that issues are resolved both promptly and accurately. Customer Service Representatives will serve as the primary point of contact by thoroughly and efficiently gather customer i...
Manager OMD (Operations Management Desk)
Sykes - Lakeland, FL
Overview: Ensures the OMD team provides overall intraday management, staffing, scheduling of intraday events, real time management, account Key Performance Indicators (KPIs), completion of required supporting documentation for payroll processing, Client reports, internal reports,...