BMV Customer Service Representative
State of Indiana
- Indianapolis, IN
- $29,588 per year
- Permanent
- Full-time
- Use your job knowledge to conduct customer transactions
- Answer customer’s questions and provide guidance
- Assist with the daily opening and closing of the branch
- Check transactions to ensure accuracy, timeliness, and proper accounting
- Work with leadership to resolve escalated customer concerns and system problems
- File applications as completed throughout the day
- High school diploma or equivalent.
- Customer service experience
- Top-notch communication skills
- A high level of critical thinking and the ability to troubleshoot
- Ability to process cash and card transactions
- Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457B account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid new parent leave
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access