Guest Services and Event and Game Day Staff|Part-time| All Managed Venues
Spectra Experiences
- Sioux City, IA
- Permanent
- Part-time
- Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
- When gates open, welcome our fans with a great smile and helpful attitude
- Scan event tickets ensuring that the proper ticket is being used to gain entry
- Assist fans in locating their ticketed seats
- Being alert and proactive to potential hazards and reporting incidents when they occur
- Monitor your assigned area for issues and opportunities to make lasting memories for our fans
- Respond to all guest concerns/complaints promptly and in a professional manner
- Assist guests in ADA accessible seating sections
- Enforce all building policies and procedures to ensure a safe environment for all guests
- Manage the foot traffic flow of large crowds
- Check identification of guests to verify age requirements for purchase of alcohol.
- Be knowledgeable about the venue emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.
- Operate magnetometers (walkthrough metal detectors/hand operated scanners)
- Prevent or diffuse situations
- Maintain order and report suspicious activity
- Provide excellent customer service assistance to internal and external clients
- High school diploma, GED or equivalent preferred
- Must have a demonstrated ability to function in a fast paced, high-pressure environment
- Experience in a public facility highly preferred
- Must be able to communicate clearly and concisely in the English language
- Possess strong interpersonal and communication skills
- Ability to work both independently and as part of team
- Must have the ability to work flexible schedule including long hours, nights, weekends and holidays.