Field Service Engineer, Propulsion
ABB
- Miramar, FL
- Permanent
- Full-time
- General: Follows ABB policies and business ethics
- Works in accordance with ABB procedures using applicable tools
- Submits job paperwork in a timely fashion immediately following the applicable job assignment
- Technical: Works independently to install, modify, test, repair or inspect company products and equipment
- Performs or coordinates complex and diverse engineering activities associated with field projects
- Interprets technical drawings and schematics and makes changes as necessary in the field to reflect work carried out on site
- Increases product and technical knowledge through factory or third party training, technical manuals and conventional or non conventional resources
- Troubleshoot and repair equipment, applying personal knowledge and experience
- Provides technical advice to customers on site and remotely
- Works closely with project managers to coordinate site activity. Assume the role of site manager on some smaller projects
- Provides leadership in the assembly and operation of lab and field service equipment
- Records, compiles and reduces data for analysis and assists in the subsequent assessment and reporting
- Leads assigned field services, responsible for planning, analysis and reporting of projects ranging in complexity from simple to advanced
- Assumes the role of a mentor or an advisor to less experienced company personnel and customers
- Ensures quality in the field
- Projects: Represent the company in conferences and meetings with customers
- Prepares or provides input for technical documents such as specifications, quotations, procedures or technical reports
- Reports opportunities and problems to management
- Prepares timesheets, service reports, expense reports and other documents immediately following the work assignment
- Sales: Promotes to customers, ways to optimize their operations or make general improvements
- Seeks other opportunities to promote customer satisfaction and foster harmonious business relations
- Assists the business development unit with technical knowledge for generating quotations and proposals
- Leadership And Personal Characteristics: Good sense of urgency to Customer needs / Good Customer relations
- Displays integrity and professional attitude
- Trustworthy and efficient
- Good leadership and interpersonal skills
- Possesses good communication skills
- Decisive
- Other: Advanced problem solving and troubleshooting skills
- Advanced time management skills
- Organized
- Professional
- Punctual
- High School Diploma or Associates Degree in engineering or other technical field and minimum 2 years experience in marine service industry
- Alternately a special combination of education and experience and/or demonstrated accomplishments
- Familiarity with marine/offshore work environment and procedures
- Excellent oral and written communication skills in English and knows how to build commitment within diverse and fragmented environments
- Communicate efficiently and effectively in a professional manner on all aspects on service activities
- Customer Focused
- Efficient, organized, task orientated person, capable of interacting and communicating with all levels of customer, factories and internal departments, both verbally and in writing
- Possessing tact, empathy, diplomacy and efficiency in communicating effectively
- Analytical and accurate, with attention to detail, ability to plan and follow company strategy
- Requires decision making ability with ability to work independently and on own initiative without continuous supervision
- Experience in field service business, marine preferably
- Skills: hydraulics and mechanical experience providing maintenance or installation services
- Candidates must already have a work authorization that would permit them to work for ABB in the US
- Retirement plan
- Life insurance
- Disability insurance
- Wellbeing program
- Healthcare plan