Senior Operations Manager

• Provide leadership in the development, implementation and monitoring of all business within Operations to include guest satisfiers, safety reporting and ensuring we are at our highest performance level.
• Develop, implement, monitor and control operating budgets.
• Ensure direct reports understand and operate within financial goals.
• Assist with interviewing, hiring, developing, training, supervising, and evaluating the Operations Team to include Special Events, Recreation, and Installation.
• Effectively plan, organize, and implement organizational processes, to greatly exceed guest expectations and cooperatively support Callaway Resort and Gardens attendance objectives, events and promotions.
• Ensure compliance with all financial policies and procedures including refunds, ticket exchanges, contracts, insurance requirements, vendor documentation, and purchasing processes.
• Recognize and resolve conflicts in a timely manner.
• Develop budgets within target guidelines and monitor ongoing expense controls.
• Proactively monitor incoming queue lines and immediately respond to volume to ensure that all guests are serviced and assisted within approved service objective.
• Evaluate operational efficiencies by capturing success/learning that is accurate and timely in order to guide future decisions for improving operations.
• Participate in cross training and support of Team objectives, to include functioning in the role of Department.
• Coach and empower others, provide feedback to the team, and ensure accountability of team members for results.
• Implement Safety Procedures to include developing and enforcing Safety Standards, Training Procedures and Emergency Procedures.
• Implement agreed upon accounting procedures for sales to ensure all revenue is collected, properly recognized and balanced daily.
• Develop, maintain and communicate reporting as directed.
• Create a positive first and last impression for park visitors through guest service, friendliness and attention to detail within all areas of responsibility.
• Follow All Host Safety Standards and General Safety Training guidelines and use associated injury prevention measures.
• Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts.
• Perform additional duties as assigned.

• Minimum of five (5) years' experience leading/managing an operation employing at least 50 employees required. Experience in Theme Parks and/or Entertainment preferred.
• Licensed American Red Cross Lifeguard Instructor or able to obtain license within 6 months.
• Above average math skills for ticket sales programs, balancing, transactions, revenue plans and budgets.
• Ability to analyze situations and make decisions utilizing consultative decision-making, when appropriate.
• Practice flex leadership and professional management skills.
• Experience selecting, training, coaching and evaluating at least 3 direct reports required.
• Management style in keeping with servant leadership.
• High school diploma or GED required. College degree preferred.
• Computer literacy and working knowledge of word processing and spreadsheet software.
• Excellent written and verbal English communication skills.
• Experience in public speaking a plus.
• Experience developing budgets, reviewing profit and loss statements preferred.
• Excellent organizational and time management skills to balance and prioritize multiple responsibilities.
• Must "pass" drug test, and criminal background check.

Callaway Gardens