PCC - Complex Scheduler, ESA

• Performs advanced and time intensive scheduling tasks to support complex surgeries and/or imaging and procedures outside of current clinic such as hospital or OP radiology center.
• To be defined as advanced and time intensive, 75% or more of the employee's time must be spent completing all three of the below scheduling tasks:

• Cases performed in an ambulatory surgery center or inpatient setting
• Coordination of multiple specialties
• Coordination of pre-operation and post-operation testing/clearance
• May also perform the following:

• Coordination of complex, sequential treatment appointments including clinical trials and standard of care patients
• Coordination of transplant related work up and evaluations for donors and patients
• Serves as the primary point of care for these patients and their families.
• Additional duties may include:

• Scheduling return visits
• Scheduling ancillary appointments
• Registering or scheduling new patients
• Scheduling imaging and procedures within their local clinic
• Completing patient data forms
• Coordinating provider referrals
• Retrieving medical records Acts as an administrative resource for all staff in the coordination of a patient's care
• Works collaboratively with management to remedy or escalate patient complaints
• Covers for front desk and other back-office staff as needed
• Provides support for the training of new PCCs and other administrative staff as needed
• Completes precertification authorizations as required
• Other duties as assigned

• High school diploma or GED preferred;
• 6 months of healthcare scheduling experience is required.
• A successful candidate will possess the following competencies and skills:

• Problem-solving ability;
• Ability to provide a high level of customer service;
• Excellent communication skills, both verbal and written;
• Ability to work in a team environment;
• Time management skills;
• Empathy for others.

Emory Healthcare