Director of Operations
Mindful Support Services
- Mountlake Terrace, WA
- $125,000-145,000 per year
- Permanent
- Full-time
- Oversee the day-to-day operations of Operations, IT, and Facilities Departments; supporting other departments and ensuring seamless business support services to the mental health group.
- Provide leadership through continual employee development, equipment and process utilization, and facilities/system improvements in all functions.
- Evaluates business procedures according to organizational objectives and leads initiatives to streamline processes, increase efficiency, and enhance service quality.
- Oversee the launch of new therapy office locations, including facility construction, project management, budget tracking, and activation.
- Provide insight and suggestions into operational or performance-related problems, pulling together data from various platforms to be reported up to the VP of Operations and Executive Team.
- Tracks interdepartmental objectives and assist with budget planning & management, and project management including setting timelines and reporting follow through.
- Revises and/or formulates policies and promote their implementation, set documentation standards for all process improvements.
- Develop & maintain strong relationships with internal teams and external partners, including mental health practitioners, to understand their needs and ensure our services align with their business objectives.
- Negotiates and manages relationships and agreements with internal and external partners, members, and vendors.
- Provides timely and impactful reporting and analysis to senior leadership in the areas of operational efficiencies, budget impacts, and project updates.
- Corporate communication- creates value for our services and shares important news with our members and staff via newsletters and email updates.
- Ensure company operations comply with all relevant laws, regulations, and organizational policies. Proactively manage risks to the organization.
- A dedicated leader, committed to career pathing and setting benchmark goals for direct reports.
- A big thinker who can look outside the box for solutions but can probe and consider all the facts and details, while staying aligned with long-term plans and goals.
- Adept at all facets of business operations; demonstrates a strong understanding of operational strategies and process improvements as they relate to business growth.
- Proficient in using analytics, reporting, modeling and forecasting to gather data for driving business decision making.
- Creative growth-mindset, with the ability to take large concept ideas and make them a reality.
- Ability to efficiently manage multiple projects and priorities in a fast-paced, deadline-driven environment.
- Interdepartmental collaborator— understands how to bring together key stakeholders across the company to solve problems and align resources.
- Bachelor’s degree in business administration, healthcare administration, or related field
- 5+ years operations management experience, preferably within a healthcare setting, with proven growth-mindset
- Demonstrated success in leading teams, managing projects, and improving operational processes.
- Excellent communication and interpersonal abilities, with the skill to engage effectively with a diverse range of stakeholders.
- Knowledge of healthcare industry regulations and compliance standards.
- Proficiency in technology, with experience implementing or managing EHR systems, telehealth platforms, or similar technologies a plus.
- Working knowledge of data analysis and performance/operation metrics
- 75% employer covered Health, Dental & Vision benefits plan
- 401(k) savings plan with employer matching upon eligibility
- 8 paid holidays
- 15 PTO days accrued annually
- Professional and career development opportunities
- Compensation evaluated with opportunities for advancement