Patient Care Coordinator
Weill Cornell Medicine
- New York City, NY
- Permanent
- Full-time
- Initiates and prepares written correspondence as needed and based on functional needs.
- Answers phones, responds to inquiries and triages calls to appropriate personnel.
- Responsible for taking patient vitals and blood pressure.
- Responsible for phlebotomy duties.
- Coordinates the collection of samples/specimens and submission to labs.
- Ensures cleanliness of exam rooms and sterilization of medical instruments.
- Ensures the proper set up of instruments and equipment prior to patient visit.
- Maintains medical-supply inventories and escalates supply requests.
- Checks dated materials and medications for expiration and discards expired items. Performs checks on refrigerators and other equipment on a daily basis.
- Enters clinical patient information into the electronic medical record system. Obtains diagnostic reports or hospital notes for the patients' record. Generates after-visit summaries.
- Oversees the charting process to ensure that information is updated completely and accurately.
- Registers patients within the practice management system. Completes full registration for new patients and eligibility verification for all appointments/procedures. Resolves registration issues prior to patient appointment to ensure smooth check-in.
- Confirms patient appointments.
- Coordinates and schedules laboratory and diagnostic tests. Communicates with patients regarding ancillary testing appointments.
- Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.
- Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient's responsibility for payments
- High School Diploma
- Prior experience in a patient-facing clinical setting and knowledge of medical terminology.
- Completion of a medical assistant training course that includes phlebotomy training is highly desired.
- Candidates with extensive medical assistant work experience, along with phlebotomy experience, may be considered.
- If required to draw blood, proper phlebotomy training is required prior to performing those duties.
- Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
- Knowledge of CPT, ICD-9, and ICD-10 coding.
- Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.
- Enrollment in or completion of a Certified Medical Assistant program.
- Medical Assistant certificate and Phlebotomy certificate or LPN clinical program certification
- Medical Assistant certification preferred.
- Standard office work; May require from time to time to lift light to moderate amounts of weight (eg, boxes of medical/facility supplies)