Operations Supervisor
ASM Global
- Pittsburgh, PA
- Permanent
- Full-time
- Manage union labor engaged in facility maintenance, cleaning, and event setup/operation/breakdown
- Prepare labor estimates to ensure adequate event coverage based on Event Resume review
- Ensure green practices and policies are upheld and accurately documented in a timely manner
- Ensure that all job assignments are completed efficiently and effectively during events and shifts
- Will become proficient in the use of Altum (in-house CMMS software) and be the point of contact for system use & training
- Ensure staff is properly utilizing Altum system for WO close out and labor tracking
- Create and manage a preventative maintenance plan to be implemented by building trades.
- Submits maintenance requests for repairs, damages, and preventative maintenance via the DLCC ALTUM software system
- Prepare weekly, monthly, quarterly, and annual reports as required to meet contract deliverables.
- Assist Director of Facility Services on planning, procuring, scheduling, and managing capital and maintenance projects
- Assist Senior Operations Manager, Event Operations Manager and Housekeeping Manager with planning and executing projects as assigned
- Schedule and oversee maintenance work provided by 3rd Parties; ensure work is properly documented in Altum system
- Reviews inventory needs and housekeeping supplies for upcoming events
- Effectively communicates with the operations team via start of shift checklist, end of shift outline, and end of day summary
- Ensures that time and attendance records for hourly employees is accurate and updated at all times
- Ensures all equipment is in good working order
- Interprets company policies to workers and enforces safety regulations
- Ensures proper use of all chemicals by Housekeeping staff in accordance with Safety Data Sheets (SDS)
- Carries out supervisory responsibilities in accordance with company policies and applicable law
- Performs special assignments and other duties as assigned
- Constant (67-100%) Substantial and prolonged standing and walking on concrete and uneven surfaces, 8-10 hrs per day across all halls, meeting rooms, ballrooms, loading docks
- Constant (67-100%) Vision (corrected or uncorrected), Hearing, Talking
- Frequent (34-66%) Use of hands, eye-hand coordination, sitting, typing, emailing, computer, radio, and phone work
- Frequent (34-66%) Exposure to high stress levels, elevated noise levels, dust, and fumes
- Frequent (34-66%) Perform office related functions in standard office setting.
- Frequent (34-66%) Carrying, Handling equipment, radios, tablets, cell phones, event signage
- Occasional (1-33%) Exposure to cold/heat/humidity conditions on show floors during move in/outs and outside the facility with some exposure to adverse weather and working conditions.
- Occasional (1-33%) Climbing, kneeling, and carrying items above shoulder level
- Must be able to work long hours, weekends, and/or nights and holidays as events dictate.
- BA in business, sport or hospitality management preferred.
- 1-2 years similar management experience in hospitality industry
- Excellent communications and interpersonal skills
- Good organizational and supervisory skills
- Experience with all computer programs such as Microsoft word, excel and email