Aviation Line Services Department Manager
NorthPoint Aviation
- Brainerd, MN
- Permanent
- Full-time
- Responsible for all aspects of Aviation Line Services and Line Service Personnel.
- Responsible for training Line Service Technicians on all aspects of Line Service duties.
- Monthly scheduling Aviation Line Service Technician staff.
- Ensure proper staffing and delegate daily duties for Aviation Line Service Technicians.
- Advertise/screen/hire and terminate Aviation Line Service Technicians.
- Complete daily reconciliation paperwork, Dealership Management software program & physical counts.
- Complete monthly fuel reconciliations by 12:00 pm on the 1st of each month.
- Work as a team with all departments to assist in aircraft maintenance, avionics, detailing, positioning, and storage of aircraft.
- Resolve customer service issues pertaining to the Aviation Line Services Department
- Initiate incident reporting, investigating and assist creating a solution to prevent further occurrences within the Aviation Line Services Department.
- Assist with other customer service duties working with receptionist staff, which may include computer invoicing, computer scheduling of rental aircraft, facilitating rental car service for passengers & crew, facilitating hotel accommodations for passengers & crew, providing fresh coffee for customer lounge and flight crews, etc.
- Responsible for general cleaning of ramp, customer entrances, General Aviation FBO building and customer area. Snow and ice removal around customer entrance sidewalks and customer ramp entrances.
- Responsible for fuel quality in fuel storage tanks and fuel delivery trucks daily and record results.
- Track fuel quantities in fuel storage tanks and fuel delivery trucks daily.
- Complete any other tasks assigned by the General Manager.