Bilingual Customer Service Associate (Spanish/Portuguese)
First Help Financial
- Needham, MA
- $1,737 per month
- Permanent
- Full-time
- Provide customer service regarding issues in heavy traffic call center
- Responsible for opening clients complaints and refer to manager if needed
- Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances
- Meet defined department goals and activity metrics
- Daily / weekly reporting to direct supervisor
- Provide pay off quotes to dealers and customers
- Assist clients with Insurance and registration issues
- Contact insurance companies for policy verification and other various issues
- Provide written account information as requested by customers
- Demonstrates historical career stability
- Fluent in Spanish or Portuguese and English
- High level of professionalism and commitment to the job
- Detail oriented mindset
- Excellent written and verbal communication skills
- 1 year of customer service or retail experience preferred
- Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement
- Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want our team to have room for their family, friends and themselves. Finally, we care deeply about ensuring every employee personal growth, so we engage each employee to build a career plan that benefits everyone.