Project Management Assistant - Eurofins Environment Testing -Knoxville, TN
Eurofins
- Knoxville, TN
- $17.00-18.00 per hour
- Permanent
- Full-time
servicing clients to meet the Client Service Organization mission. The PMA will work onsite, this is not a remote position.Essential Duties and Responsibilities:
Project set-up:
- Creates bottle orders
- Schedules courier or field sampler, if needed
- Confirms non-Eurofins Environment Testing America subcontract labs are on the approved list
- and set up as vendors for existing work
- Generates accounting software requisition when sending subcontract samples
- Reviews log-in
- Generates subcontract paperwork
- Sends client sample receipt confirmation
- Reviews draft invoice
- Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing
- Creates and issues final report by client due date
- Issues final data package
- State reporting forms and submission
- Data upload
- Compiles case narrative
- Reviews final invoice before issuing to client
- Generates credit/debit memos as needed
- Submits credit/debit memos for approval
- Submits approved credit/debit memos to client, if needed
- Submits revised invoices
Education:
- Associates degree (four years client-relationship/client service experience
- may substitute for degree)
- 1-3 years business experience required
- Prefer bench chemist experience
- Eurofins Environment Testing America services, products, testing capabilities, technology, production, and support systems
- Program specifications and laboratory procedures
- Environmental regulations
- Process improvement methods
- Laboratory methods and techniques
- Work acceptance policy
- Process improvement methods
- Computers, word processing, database software
- General mathematics
- Eurofins Environment Testing America’s Quality Assurance Program Plan (QAPP)
- Basic Knowledge of Laboratory LIMs
- Strong interpersonal skills
- Effective problem-solving skills
- Strong oral and written communication skills
- Customer service/client relations
- Strong organizational skills
- Negotiation
- Conflict resolution
- File maintenance/organization
- Computer skills, using routine software applications, such as Outlook, Office, Excel, Word, Access, and PowerPoint.
- Proven client service skills
- Employ customer service skills to resolve client problems
- Communicate effectively at all levels of the organization
- Confront and successfully resolve day-to-day problems
- Maintain professional demeanor when working with clients
- Attention to Clients: Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback.
- Technical Familiarity: Seeks information from a variety of sources in a variety of ways to respond to client’s technical questions about the project and to effectively communicate project status.