Care Coordinator - Salt Lake City, UT
UnitedHealth Group
- Salt Lake City, UT
- Permanent
- Full-time
- Regular contact with provider groups to collect clinical data.
- Support patients in scheduling home visits.
- Ensure that Landmark has all documentation available regarding patient conditions.
- Support Landmark providers and Nurse Care Managers with operational and clinical tasks.
- Handle escalated patient issues, ensuring the appropriate resources are involved.
- Follow triage protocol when needed.
- Other duties may be assigned.
- The position is office-based.
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR Older
- Basic Proficiency in Microsoft office applications - Microsoft Excel (open, enter, edit, save data), Microsoft Word (opening, reading, saving files), and Microsoft Outlook (email, calendar)
- Experience with escalated customer service issue resolution
- Ability to work full-time (40 hours/week) Monday to Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm (Utah based hours)
- Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting
- Prior experience working with triage protocol
- Reside within a 45-minute commutable distance from office location of Salt Lake City, UT
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service