Business Account Administrator
The Singing Machine Company
- Fort Lauderdale, FL
- Training
- Full-time
Pay range: $26.44- $31.25The Business Account Administrator will join the Sales team and drive profitable business partnerships and inventory management strategies between retail and vendor partners. In this role you will provide Sales & Marketing support by:
- Receiving, prioritizing, and responding to in-bound customer inquiries within expected time frames and take an ownership of initiating sales orders.
- Respond to customer inquiries such as stock check, order status check, price check, claims, returns etc.
- Support sales with vendor and retail management including all administrative follow-up and back office support.
- Build relationships with cross functional company teams, merchandising & planning, internal sales, operations, inventory planning, product managers, overseas office, other company retail analysts and outside vendors.
- Maintaining accurate record of retail program agreements, price lists, product information, order status, planning issues and vendor set-ups.
- Monitoring of all retail purchase orders, ad programs, promo offers, returns and defectives.
- Following up with outside sales reps and retail buying offices.
- Monitoring and managing all in-stock/out-of-stock product levels.
- Analyzing vendor performance metrics to identify issues and root causes of retail execution issues.
- Presenting sales analytic reports based on industry trends to Senior Executive Team (CEO, CFO and CRO).
- Bachelor degree in Business Administration or equivalent.
- 1-2 years of experience working with national mass & regional retail channel and ecommerce companies in Consumer Electronics, Toys, Lifestyle, Home Goods, or related industries; internship experience will be considered.
- An understanding of the sales process from purchase order to on-retail shelf placement.
- Knowledge of order processing and shipping procedures.
- Background in sales forecasting, POS reporting, inventory & stock management reports.
- Analytical thinker with problem solving skills; ability to identify issues and provide recommendations.
- Strong Excel and Data skills – Aggregating, Managing & Maintaining of data.
- Expertise in Excel (pivot tables, v-look ups, sorting/grouping data, etc.).
- Proficiency in Microsoft Outlook, PowerPoint and Word.
- Experience working with Vendor Central (Amazon), Partners Online (Target), and Retail Link (Walmart) strongly preferred.
- Have clear, effective and concise verbal and written communication skills.
- Have strong initiative to work with limited supervision.
- Effective organization skills and ability to multi-task a must.
- Ability to improve and streamline processes to be more efficient and profitable.