PATIENT CARE MANAGER-SURGICAL SERVICES

• Demonstrates the ability to effectively communicate with patients, physicians, and co-workers (managers, directors, and administration team) in a manner harmonious and centered on customer service and application of positive language policies.
• Provides for exceptional patient and coworker experiences by following our standards of practice of always using positive language.
• Demonstrates overall independence and exercises sound judgment in interactions with physicians and other members of the Surgical Services team.
• Promotes a positive work environment with the entire OR team.
• Collaborates with all members of the OR team by actively communicating and comprehensively reporting pertinent information to the Director of Surgical Services or Executive Administrative team as needed.
• Exhibits open and professional communication.
• Role models, both fair and consistent leadership skills for effective team dynamics.
• Performs job duties required of an OR staff nurse in events of staffing issues or emergency events.
• Guides and leads the Specialty Coordinators, Patient Care Coordinators, Supervisors, and employees of the Operating Room.
• Maintains and utilizes cost-effective budgetary methods while supporting safe quality patient care.
• Promotes the adherence of the organization's established Compliance Program, Standards of Conduct, and the We CARE philosophy.
• Leads, reports, and serves on hospital committees as appointed.
• Collaborating with the Educator and Director for Surgical Services to create and implement the annual competency program for all employee roles within surgical services.
• Delegates and/or performs yearly employee evaluations.
• Develops and /or supervises the staff's schedule.
• Performing the discipline of employees as needed to assure compliance to meet standards of quality patient care.
• Performing and/or monitoring weekly functions of KRONOS as needed in the absence of the timekeeper.
• Works with Same-Day Surgery and the Post Anesthesia Care Unit to ensure quality, timely, and effective patient flow.
• Implements processes to hinge on the improvement strategies for enhanced departmental functioning.
• Assists with controlling labor cost by adjusting staffing patterns.
• Assessable to staff through the open door policy related to staff issues or concerns.
• Works with Quality Management and Environmental Services Directors to ensure that the clinical area is appropriately maintained.
• Assists the Director with the development of policies/procedures/job descriptions of the operating room and Forrest General Hospital.
• Responsible for monitoring clinical staff for compliance with facility policies and practices, procedures, and quality program.
• Supervises and guides the Equipment and Supply Supervisor to assist with maintaining proper maintenance of equipment, inventory levels, and cost containment practices.
• Collaborates with the OR educator for employee orientation and annual competency checkoffs.
• Handles OTIS reports of the operating room clinical variances and coordinates with Director, Quality and Risk Manager as required.
• Communicates clinical practice variances of all employees and physicians to the Director and administration in a timely manner.
• Communicates with staff through Huddles, staff meetings, and emails.
• Exhibits necessary professional, technical, or specialized expertise and skills required for the role of the peri-operative nurse following AORN and other regulatory standards of practice.
• Facilitates communication and collaboration among unit staff and other departments and units regarding issues related to patient care.
• Counsels employees on performance issues administer initial corrective actions, collaborates in monitoring attendance issues.
• Demonstrates expertise to manage the OR board as needed, inclusive of making assignments and adjusting to the dynamic workflow.
• Manages staff to ensure participation at competency events, staff meetings, and educational opportunities.
• Displays the experience to interpret data to improve patient care, decrease patient or staff risks,
• Follows and meets the State and Federal Guidelines to include the DNV standards are applied within all areas of responsibility.
• Oversees Surgery staff in planning, implementing, and evaluating the delivery of patient care according to identified patients needs.
• Communicates with other hospital departments, as necessary, to resolve operational problems and exhibit effective use of hospital resources while delivering quality patient care.
• Participates in ongoing quality improvement activities including promoting situational awareness, assisting with audits as needed, and using teachable moments to guide employees.
• Implements opportunities to restrict exposure to infectious pathogens and communicable conditions, and to promote a safe and confidential atmosphere for the patient and staff.
• Demonstrates interpersonal skills and competency in leadership, supervision, and management of staff.
• Fosters employee engagement by demonstrating active listening, requesting and acknowledging feedback, making equitable decisions, providing rationale when appropriate, and supporting departmental and organizational goals.
• Forecasts the needs of employees and proactively offers assistance.
• Exhibits fiscal year accountability by taking ownership of time management, decreasing waste of both time and supplies, and improving cost-effectiveness.
• Overall, functions as a mentor, resource for the unit, address organizational conflict and applies tools to effectively resolve concerns, complaints, or dispute with patients, families, physicians, and other interprofessional healthcare team members.
• Proactively explores possibilities to enhance knowledge and learning towards expertise.
• Maintains all HealthStream assignments.
• Provides feedback to the Director of Surgical Services regarding patient care, budgetary, and strategic planning opportunities for improvement.
• Overall, behavior and communications demonstrate a positive attitude, personal initiative, and motivation to achieve the goals of the department.
• Demonstrates organizational, interpersonal, and time management skills.
• Participate in all competencies planned for the job role prior to deadlines.
• Complies with the Surgical Services and Forrest General Hospital policies.
• Follows the policies in the Employee Handbook.
• The spreading of rumors and gossip creates unnecessary turmoil, weakens working relationships, and is contrary to the spirit of the hospital and is prohibited.
• Uses “We Care” philosophy in daily communication.
• Required appropriate use of department’s communication app.
• This job description is not meant to be all-inclusive; the employee will also perform other reasonably related job duties as assigned.

• Graduate of a recognized non-online RN program with a Bachelor’s degree in nursing required.

• Two to five years post-graduate progress in nursing with demonstrated leadership behaviors required.
• Two to five years OR experience required.

• Licensed RN able to practice within the State of MS

• Basic Life Support

• Advanced Cardiac Life Support

• Pediatric Advance Life Support

• Certified Operating Room Nurse

Forrest Health