Event Services Coordinator

• Plan, organize, and manage events at Paycom Center.
• Supervise emergency/medical personnel, crowd control, ushers/ticket takers, and Police Officers as well as contract employees for events.
• Collect, filter, and present arena feedback data to management and directors.
• Coordinate outside service needs with food and beverage contractor, decorators, or other vendors.
• Assist with special needs or requests for all front-of-house arrangements such as opening of house, late seating, clearing aisles, etc.
• File all personal injury and accident reports that may occur during events to management office.
• Maintain the proper image and generate positive public relations with artists, clients, exhibitors, patrons, and staff.
• Communicate with clients to obtain necessary technical requirements and other event related information.
• Inspect buildings and specific meeting areas to evaluate suitability for occupancy and ensure that the equipment, physical set-up, and personnel provided meet the requirements of the event and the client's contractual agreement.
• Ensure all pertinent information is obtained, compiled in event files, and distributed to proper facility departments.
• Coordinate and satisfy the requirements of multiple events occurring simultaneously.
• Engage in decisions related to crowd management in a prompt and decisive manner during crisis situations.
• Ensure that all Guest Relations & Event Security policies and procedures are followed.
• Serve as a point of contact for patron complaints.
• Assist in updating Guest Relations & Event Security personnel files and schedules.
• Oversee Guest Relations & Event Security recognition board.

• Minimum (1) year in a supervisory capacity.

• Bachelor’s degree from an accredited four-year college or university preferred.
• Facility management experience preferred.

• Demonstrate exceptional skills in customer relations, communications and problem solving.
• Possess knowledge of building operations, maintenance, practices, and safety requirements.
• Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Experience managing queue lines walk-through metal detectors preferred.
• Work independently, exercising sound judgment and initiative.
• Maintain an effective working relationship with clients, co-workers, exhibitors, patrons, and others encountered in the course of employment.
• Work in a fast-paced environment.
• Remain flexible and adjust to situations as they occur.
• Ability to work well with multiple personality types.
• Ability to work effectively in a team environment.
• Excellent verbal and written communication and documentation skills required.
• Must be able to successfully handle multiple priorities in high stress situations.
• Work effectively under pressure and/or stringent schedule and produce accurate results.

• Operate a personal computer using Windows and Microsoft Office software.
• Operate standard office equipment including copier, scanner and fax machine.
• Experience with ABI Mastermind TMSS Workforce Management Software preferred.
• AutoCAD experience preferred.

• Visual acuity for review of computer monitors, contractual agreements, etc.

• This position may require working outside with exposure to extreme heat or weather conditions
• Ability to stand on feet for long periods of time including walking long distances and stairs.
• May be exposed to moderate to extreme noise during events.
• Ability to lift or move up to 50 pounds.

• Travel minimal.
• Available to work extended and/or irregular hours including nights, weekends, and holidays.

ASM Global