Crew Leader, Housekeeping - Seven Bays Marina
Guest Services
- Davenport, WA
- $16.28-16.50 per hour
- Permanent
- Full-time
- Discounts at our restaurant
- Discounts in our retail store
- A free employee meal each day worked
- And more!
- Maintain GSI Hospitality Standards
- Supervise the housekeeping staff.
- Ensure complete guest satisfaction at all times. Handle guests' complaints and solve them according to customer service standards.
- Monitor and supervise set up and maintenance of assigned area of facility to ensure quality standards. Monitor and assist in requisitioning linen use and housekeeping supplies; care of furniture, fixtures, and equipment.
- Assist in recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the housekeepers. Assist in payroll procedures in submitting time and controlling labor costs.
- Assist housekeepers as needed.
- Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, food production and handling, cooking, housekeeping, sanitation, dress, and employee hygiene. Notify General Manager/AGM of all unusual events, circumstances, or other safety or quality control issues.
- High School Diploma or G.E.D. preferred.
- Working knowledge of approved housekeeping methods and cleaning techniques.
- Computer proficiency is a plus.
- Demonstrated talent for interacting with a wide variety of people and maintain a high level of guest service.
- Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
- Strong customer service abilities; actively looks for ways to assist customers and coworkers.
- Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
- Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
- Ability to stand for the entire work day and to climb steps regularly.
- Withstanding temperature extremes in indoor and outdoor environments.
- Reading and writing work-related documents in English.
- Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
- Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
- Physical presence at the job site is essential to perform job duties.
- Able to work varied shifts, weekends and holidays.
- Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
- Rolling cart.
- Cleaning Supplies (including detergents, chemicals, vacuums, mops, brooms, scourers, hand towels, etc.).